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Customer Success Manager - German speaker (Linkfluence)

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 2 ans
Éducation : Bac +5 / Master

Meltwater
Meltwater

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Le poste

Descriptif du poste

We are looking for a talented and passionate person to contribute to Customer onboarding and Satisfaction!

Objectives:
• Translate client social media listening needs into clear, effective, actionable projects within our platform ¨Radarly¨
• Strive for top level satisfaction for all Radarly clients worldwide
• Optimize the data to provide cost efficiency social listening projects, putting in place intelligent, noise-free search architectures
• Implement, maintain and troubleshoot clients’ Radarly projects: advise clients on their project structure, tailor Boolean queries for optimal data collection, identify and solve data collections problems

Responsibilities:
• Handle complex corporate clients
• Lead customer engagement, webinars and workshops
• Build and drive adoption plans
• Autonomously handle complex client projects and proactively manage client expectations
• Design architecture to achieve customer requirements
• Design tailor-made trainings for customers and make them powerful Radarly users
• Serve as an escalation point for customer issues ensuring they are resolved as quickly and efficiently as possible, leveraging resources across different departments as necessary
• Proactively propose new ideas to optimize the department’s ongoing process and methodologies to improve and increase the customer value.


Profil recherché

  • Passionate about the digital ecosystem, online media and the social web, big data
  • First experience as a Customer Success Manager (preferably in a software editor company, MarTech software or a Digital Marketing Agency)
  • Strong Project management skills
  • Marketing or Consumer Insight knowledge
  • Strong organizational skills, ability to summarize and structure
  • Agility and problem solving mindset
  • Able to multitask under pressure
  • Experience in managing clients’ accounts, you know how to understand their needs
  • Enthusiastic with great interpersonal skills, proactive, dynamic, autonomous and ambitious
  • Fluent in English and in German, a third language is a plus

What we offer:

  • Company with passionate and ambitious projects
  • Complete training and onboarding process
  • Encourage to take initiatives
  • Modern flexi office with a rooftop!
  • Full of dynamic, multicultural and kind people :)
  • Flexible working hours and homeworking policy
  • Great office address with tons of good restaurants and bars
  • Lunch vouchers (Swile card)

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

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