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Digital Workplace Application Manager

Salaire : Non spécifié
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L'Oréal France
L'Oréal France

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Le poste

Descriptif du poste

Hey !

Here is what we are looking for…

We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

In this specific position, it will be important for you to have :

  • Strong experiences on support & running platforms
  • Background or knowledge on Digital Workplace (Microsoft Teams integrations and admin center)
  • High and various experience on rich landscape
  • Ability to work with cross-functional teams to deliver on a common goal.
  • Interpersonal skills and developing relationships with team members and customers.
  • Experience with product management and agile organization
  • Third party management experience
  • Outstanding communication, presentation and leadership skills.
  • Fluent english
A plus would be to have a background or knowledge on Microsoft Azure Administration (Active Directory, identity Management…)

It comes with great challenges such as…

You will be responsible for the Run of two digital workplace platforms dedicated to the Retail population. The solution is multi-brand (15+ brands), multi-countries (50+ countries), multi-channel (boutiques, outlets, counters….) and used by more than 30000 Beauty Advisors worldwide.

As a key member of the IT O+O global Organization, you will work with a large ecosystem: business, architects, cyber security, at global or regional level.

What will be your 3 main Challenges:

  1. Lead the Run operations of the solution with enthusiasm and a sense of ownership.
  2. The user centricity mindset is a must : the quality of the deliveries and the responsiveness is at the heart of this role.
  3. You are a self-starter, tech savy, autonomous and innovative, with excellent communication skills

In this role, this could be your next day-to-day:

As an Application Manager, you must target the highest level of service of the solution under your governance, taking advantage of the set of internal or external line of services. You will set up the processes and tools to fullfill user requests, in line with business expectations and while respecting the frame of the IS.

The activities handled by the Application Manager are:

  • Ensure the best and continuous service level
  • Manage and coordinate operational teams and vendors to ensure the quality of service and achieve service contract commitments (Monitor third parties/AMS provider performance)
  • Manage, supervise, and orchestrate the incident management, the problem management, the service request, and collaborate with the Product Owner to co-pilot the demand management.
  • Manage interactions with other internal lines of services.
  • Communicate to the regions, countries, and the business in a effective way.
  • Identify events that may impact the service level.
  • Determine the key indicators to achieve the objectives.
  • Analyze and evaluate the results of the indicators and propose action plans.
  • Manage and master the lifecycle of the applications (CAB & production evolution)
  • Ensure the financial follow-up of the RUN perimeter.
  • Reporting to management and stakeholders.

Now, do you imagine being part of an amazing tech transformation?

L’Oréal wants to become the #1 BeautyTech company, meaning inventing the beauty of the future while becoming the company of the future where Tech has become strategic.

BeautyTech environment at L’Oréal means:
  • 2000 tech positions, growing years afteryears
  • Multiple tech domains: Data, Digital, Cloud, CyberSecurity, IT architecture, DevOps, Applications and Infrastructure
  • Teams of diverse, innovative, skilled and passionate minds fueled by tech innovations

Have a look on ourLinkedIn page to get some more information about the Group!

L’Oréal welcomes people from diverse background and people with disability.

What is it like to join one of our Tech Team?

Looking for an inspiring role? Try to look at this one

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If you recognize yourself within the short description below, we can’t wait to meet you!

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