As a real strategic growth driver, ManoMano is now building and speeding up its logistics and transport activities in France and in Europe (UK, Germany, Italy, Spain). ManoMano launched its first warehouse in France in November 2018, followed by Spain in 2019, where fulfillment services are offered to sellers: items are stored on their behalf, and once a customer places an order on the website, it is picked, packed and shipped from the warehouse and delivered to end-customer using ManoMano selected carriers.

With a tremendous growth in volumes, the number of deliveries from sellers and the number of orders from customers increases significantly. Maintaining a smooth and efficient communication between our sellers, our warehouses and our customers becomes more and more challenging. 

Within the Delivery & Fulfillment team and reporting to the Logistics Lead, your work will have a considerable impact on ManoMano’s growth and on our seller and customer satisfaction.

Your missions

- As the key contact person for ManoFulfillment sellers, you will be responsible for communicating with them on all logistics-related topics and ensuring their satisfaction

- You will coordinate the delivery planning between our sellers and our warehouse managers, and send a report to the seller after each delivery to confirm the quantity and quality of the items received, and detail the discrepancies

- You will liaise with our sellers to organize items donations or return items to our sellers

- Being the link between our teams in the warehouses in France, Spain and Italy, and the sellers, you will build KPI to track seller performance, and will be responsible for monitoring and improving the performance of their deliveries through targeted action plans

Preferred experience

- Excellent communication skills

- Autonomous, business driven, strong rigour in the workplace

- Understanding of operations in a warehouse (receiving, picking, shipping)

- Curious and passionate about innovation in Ecommerce/Marketplace

- Fluency in English and French. German, Italian or Spanish is a plus