OUR COMPANY CULTURE 💙
People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care.
ManoMano’s priority is to deliver excellent Customer Experience and aims to become a leader in this area. To reach this objective, we seek to deliver an irreproachable service, particularly thanks to an innovative and optimized Customer Service and Seller Support.
Inside the Customer Service & Seller Support Operations organization, the Operations Excellence organization handles all performance related topics of the CSSO, from Customer Service and Seller Support to Presales and B2B.
The Operational Performance is part of the Operations Excellence organization. It is a transversal department dedicated to guarantee ops scalability and continuous performance improvement.
The Performance team gathers 2 poles: the tools administration (of the SaaS applications we use for interactions with our customers & sellers: support, migrations, optimisation and continuous improvements, projects and vision on wider initiatives) and the business reporting and analysis, using data from those tools for KPIs building and measurement. Our aim is to improve the overall efficiency of all the tools and services needed for our CSSO, at an optimized cost, through maximum automation and smoothest processed flow, based on data-driven decisions.
The Tools Analyst will be the business process owner of the toolbox used at each level of the CX/seller experience: preSales, AfterSales, Seller Support. He/She will therefore be in charge of designing, maintaining, documenting, and supporting the best environment for the tools that are used to interface the Manomano omnichannel support functions with its customers/sellers on a daily basis. Part of the work is also to be the expert in advising and sharing good practices on those tools.
Your missions :
Requirements :
At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow.
We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.
The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.
The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights.
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.
If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.
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