Cette offre n’est plus disponible.
Malt
Malt

Alternance - Customer Experience Representative

Alternance
Paris
Salaire : Non spécifié
Télétravail non autorisé

Malt
Malt

Cette offre vous tente ?

jobs.faq.title

Le poste

Descriptif du poste

Malt is the fastest-growing European marketplace connecting over 340 000 freelancers with more than 40 000 clients in search of talent to contribute to their projects. Our marketplace provides a simple and secure one-stop shop for all the administrative, legal, and payment processes involved in freelancing. 

Founded in 2013 by serial entrepreneur Vincent Huguet and tech freelancer Hugo Lassiège, our European scale-up aims to revolutionise the world of work by creating a community in which everyone is free to choose the best people to work with.

We are a tech company with a human approach: 

- Over 400 Malters sharing one culture

- Offices in France, Germany, Spain, Belgium and the Netherlands

- Committed to equality and diversity (50% women/men parity of Malt Leaders)

- 112 M € raised with ISAI, Serena, Eurazeo Growth & Goldman Sachs

- Twice recognised by LinkedIn as one of the best start-ups to work at

Join us and become part of the #NewWorkOrder!

About the role

By joining Malt's Customer Care team, you will have the opportunity to learn about multiple topics and gain a 360 degree understanding of our product and services. As a Customer Support Hero, you will be the point of contact between the Sales, Community and Finance teams as well as the Product team. You will work hand in hand with a highly motivated, challenging and international team (French, Spanish, German..).

Here is an overview of the missions you will be working on:

  • Improving satisfaction and UX (user experience) on a daily basis: 
  • You will have to bring a precise and fast answer to our freelancers and customers on all contact channels: emails, phone, Facebook, Twitter, Intercom 
  • You will also have to manage complex cases on compliance, payments, invoicing, etc. 
  • You will act as a mediator in disputes between freelancers and clients to help them find an amicable solution
  • You participate in  centralizing the feedbacks from our users, and you help define the improvements needed with our Product team you turn your experience in expertise and feed our knowledge base and external FAQ 
  • Internal Support: 
  • You act as first filter on bugs escalation and participate in triage and issues resolution towards our  developers.
  • The team’s 360° knowledge and expertise is beneficial to all teams at Malt  and you participate in building efficient internal support flows.
  • Innovation / Process Automation: 
  • Working with the Customer Care team also means identifying operational pain points you participate in designing processes  optimizations or possible automations to be implemented within the team

    • Preferred experience

  • You like to take up challenges, you are solution oriented and not afraid to express your ideas to improve our operations, and you are more than motivated to invest yourself in the development of an ambitious scale up
  • You're looking for an apprenticeship for July - September 2022 !
  • You have a very good human contact and a good oral communication skills 
  • You are rigorous, autonomous and very organized
  • A first experience in a relational position is a plus.
  • English is necessary to communicate with our colleagues in Spain and Germany as well as with our international clients.

    • Our Recruitment process

  • First call with Elodie (our Talent Acquisition Specialist), to better understand your background, aspirations and answer your questions (15 minutes)
  • Interview with your future manager, to discuss your experience and the role in more detail (45-60 minutes)
  • Home assignment to prepare in order to evaluate your hard skills
  • Your profile is validated, and will welcome you in our Parisian office in July - September 2022 !    

    • ☎️ Proposal within 48h

    Life at Malt - 🤝

    - One week of onboarding at your arrival - Learn about our culture and product before diving into your new role in your team

    - Home office - up to 2 days remote per week

    - Annual off-sites : Les Arcs, Amsterdam, Spain… What’s next ?

    - Monthly karaokes

    Benefits - 😃

    - Paid vacation - 1 paid day/month worked for interns , 5 weeks/year for apprenticeships

    - Lunch vouchers - Swile, 9€/day

    - Transportation: 50% reimbursement (any type of transport)

    - Free books - For any subject we will order the book for you, without any approval process or headaches 

    #LI-HYBRID

    Envie d’en savoir plus ?

    D’autres offres vous correspondent !

    Ces entreprises recrutent aussi au poste de “Customer Service”.

    Voir toutes les offres