Customer Knowledge Product Owner - F/H

Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans


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Le poste

Descriptif du poste

Created in 2013, Lydia quickly became the reference for payment between friends. The French fintech has gained great notoriety for this feature and now has more than 7 million users.In recent years, Lydia has developed other services - pot, current account, common account, savings, credit, investment... to become the daily and complete payment application for millions of French people.

With 250 employees based in Paris, Nantes, Bordeaux and Lyon, Lydia has set itself the task of changing the codes of the bank by offering all the essential services to manage your money on a daily basis through a simple, accessible and enjoyable customer experience.

The Product owner position is to be filed for The Customer Knowledge. This team has become increasingly important in the last month and is key to two of Lydia’s strategy pillars:

  • Improve our customer knowledge to offer personalized and seamless experience in a regulated industry;

  • Be autonomous from third parties in our operations by becoming Electronic Money Issuing Institution and Payment Institution in March 2023. With this new status came stronger requirements about our customer knowledge.

  • Reporting to your Vertical Lead Manager, you will join one of our multidisciplinary teams, gathering Data Scientist, Operation Manager & Backend Developers and work actively in relationship with our Customer Service but also compliance teams.

    This team is quite new and will grow over time. So this position needs a person willing to take a challenge but also to evolve in a fact moving company with big goals.

    What you will do:

  • Be in charge of your product’s success and performances;

  • Coordinate the 4 people team on a daily basis (ritual and project follow-up);

  • Identify potential innovations or existing frictions, propose proactively improvement areas - then document and design all functional evolutions related to your scope;

  • Support technical teams in the development of these evolutions and validate the output of their work;

  • Lead the relationship with outside partners involved in your product;

  • Monitor the performance of your product and identify possible evolutions to improve it;

  • Ensure the smooth running of operations and manage any incident or bug related to our products;

  • Follow up the launch of new features and products in your scope and validate the expected behaviors through app testing.

  • You are in the right place if:

  • You have at least 5 years of experience in the management of a product within the tech industry and/or banking or payment industry, with proven ability for technical conception and collaboration with technical teams;

  • You already worked on project encompassing Customer Knowledge, Compliance and/or Customer Service;

  • You are at ease and already experienced project in relationship with data;

  • You have a strong sense of initiative and leadership and are always ready to drive the optimisation of the team's working methods and tools;

  • You are good at observing and collecting feedbacks and pains from operational teams;

  • You show strong analytical, written communication and project management skills;

  • You have excellent written and oral communication skills, in French and English.

  • And it’s a plus if:

  • You have lean / operational excellence certification ;

  • You have already worked with Customer Service;

  • You have past experience in a regulated environment;

  • You love to see what you have imagined used on the phone of your friends and family.

  • Last but not least:

  • Work in a pleasant setting in the heart of Paris in a growing company;

  • Have access to the best equipment available (latest MacBook);

  • Participate in company activities (team lunches, weekly evenings);

  • Best possible complementary health.

  • Recruitment Process :

  • Phone call with Talent Acquisition ;

  • Technical Test and debrief with the Teamlead;

  • Interview with a PO;

  • Interview with the Co-founder.

  • At Lydia, we believe that diversity is a strength. Diversity is part of our culture and identity. We want to create an inclusive culture where all forms of diversity are seen as a real value to the company. Lydia is therefore proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, physical characteristics, age, status as an individual with a disability, or other applicable legally protected characteristics.

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