Working along with the Team Leader, the Client Implementation Manager is a client project manager, who guarantees the support, adoption of solutions, and the customer satisfaction from the contract signature by the #TeamSales, up to the actual use of the solutions (first payments in production).

Your responsibilities include :

• The complete management of onboarding projects and process monitoring by place
• The active participation in the continuous improvement of products, processes and documentation in a logic of automation, reduction of the project delivery time and improved customer satisfaction
• A thorough understanding of the Lemonway offer in order to act as a real technical and functional expert, internal referent (support to pre-sales, participation in the drafting of invitations to tender, etc.) and privileged partner of the customer in the integration of the company’s solutions
• Effective management of all stakeholders (internal and external) is essential to the success of the project.
• Contributing to the establishment of relations of proximity and trust with all the service providers (banks, financial institutions, financial institutions, etc.).
• Feeding and monitoring KPIs, as well as reporting alerts (e.g. dissatisfaction, unresolved IT issues) as soon as necessary.
• Identification of recurring problems encountered by clients Enterprise and participation in product and process improvement, in connection with the Product and IT Departments
• Active participation in knowledge sharing (feeding of the dedicated Knowledge Management tool, animation of Knowledge Sharing Sessions) with other Client Implementation Managers, and more within the company, with the aim of constantly improving the level of expertise
• The management of cross-functional projects involving customer service Implementation

This is a fantastic opportunity for the right person to thrive and quickly progress within an exciting young company at the forefront of online innovation: the ideal candidate for this role will be client-oriented with good communication and analytical skills.

Desired skills

Fluent English is a must and another European language is a plus
Ability to set priorities & meet deadlines
Strong organizational and problem-solving skills
Mastery of office automation tools
Curiosity for the world of FinTech and payments
You like to work in an environment where things move fast and the strong reactivity
Curious to know more API - you become an API expert

Experience

Master in Business Management/Marketing/Commerce International/Project Management (atypical profiles will also be considered)
Relevant internship/work experience as Project Manager, ideally in a tech’ environment
Atypical profiles will be considered as well !