Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 15% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 5 millions units already sold in 180 countries.
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Have a look at our Origins video here.
Ledger is for and foremost a customer-centric company. We build solutions for our customers and we rely heavily on them and their feedback to improve our products and keep growing. As part of the Customer Success team, you will be the first contact between our customers and our team internally. You will be in charge of providing a quick and efficient technical support and to do your very best to ensure customer satisfaction.
The requests you will receive will be product-related: they can be about transaction issues, connection issues, countervalue issues or helping our customers solving a stuck device problem. If the answer can't be found on our Support page, you will be the person our customers will reach out to. We are now looking for exceptional Customer Success Specialists to join the team and support our German-speaking markets. If this sounds like you, please reach out!
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
Ces entreprises recrutent aussi au poste de “Customer Service”.
Voir toutes les offres