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Client Experience Assistant - Ibiza

Stage(6 mois)
Eivissa
Salaire : 600 € par mois
Début : 03 mars 2024
Télétravail non autorisé
Expérience : > 6 mois
Éducation : Bac +3

Le Collectionist
Le Collectionist

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Le poste

Descriptif du poste

**Your tasks and responsibilities: **

  • Strong support of the Tailor Experience manager :

  • Tailor-make client’s experiences based on being creative

  • Excel sheet to be aware of the client’s daily activities & services. -

  • Creating weekly service packages for clients

  • Keeping track of daily operations

  • Staying updated about the latest services and events on the island in order to advise the client about new experiences

  • Finding new suppliers in different destinations

  • Maintaining good relationships with suppliers on behalf of the company

**Back-office organization: **

-, Ensuring everything is ready upon client’s arrival

  • Assisting with the shopping bookings

  • Making & reconfirming restaurant reservations

  • Updating the restaurants’ opening & closing sheet

  • Request & follow up on invoices from the corresponding supplier

  • Updating supplier prices on the system (Lucy)

  • Creating a monthly overview of bookings focused on restaurant reservations

  • Follow-ups with clients and suppliers during on-going services

  • Closing the booking process by adding the invoices into the system

  • Updating the restaurants’ opening & closing sheet

  • Creating and keeping updated an Excel for each client with all restaurants booked

  • Closing the booking process by adding the invoices into the system

**Operational: **

  • Assisting with the shopping bookings

  • Assisting with the check-in & check-out during peak season if needed

  • Running errands and deliveries before and during their stay

  • Assisting on boat check-ins service
    – Quality control & evaluating suppliers through testing by representing Le Collectionist

**What you will gain: **

  • Knowledge of the luxury market

  • Full training package

  • Experience in dealing with exclusive suppliers and making people’s dreams come true

  • People customer service

  • Passionate, customer-driven and team-player experience

  • Pro-activity within the luxury industry

  • Use e-commerce platform to improve efficiency

  • Measure and understand Le Collectionist’s KPI

  • Knowledge of measuring and understanding the luxury standard

  • Learning by doing How to prioritize

  • Problem-solving

  • Dealing with clients with very high expectations will teach you to be proactive

  • Knowledge of luxury villas

  • Knowledge of quality control

  • Knowledge of the destinations

  • Extensive knowledge of luxury concierge services

  • Delivering a Luxury travel experience

  • Time management & organization Customer service expertise

Perks

🎂 Day off for your birthday! This your day, rest and enjoy as you please! (except week-ends and banking holiday). 🍽️ Ticket restaurant 📞 You will be given a work phone (iPhone) 💰 All tips are personal and you may be doing a plus each month in high season 🎊 Organized team buildings


Profil recherché

**Requirements: **

  • Perfect English (spoken and written)

  • A valid driving license in Spain

  • An extensive personal travel experience

  • To be highly organized and punctual - this is crucial in your role

  • To always answer the phone and greet clients with a smile (on your face and with your voice)

  • Hospitality Savoir-Faire and utmost politeness

  • Great administration skills (use of computers and Microsoft Office pack)

  • Excellent attention to detail

  • To respect the confidentiality character of the job

  • Dress smart-chic during all office hours and wear the uniform in front of clients

  • Great interpersonal and communication skills

  • To be friendly, patient, objective-driven, pro-active

  • Ability to work under pressure and multi-task

Will be considered a plus, if you…

Bring in a potential client database Have knowledge of your destination Communicate perfectly in Spanish or French (other languages too)!


Déroulement des entretiens

  • 20 min interview with HR Manager
  • 30 min Interview with Team Lead of Tailor
  • 30 min interview with Vp Ops & Head of Tailor

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