**Your tasks and responsibilities: **
Strong support of the Tailor Experience manager :
Tailor-make client’s experiences based on being creative
Excel sheet to be aware of the client’s daily activities & services. -
Creating weekly service packages for clients
Keeping track of daily operations
Staying updated about the latest services and events on the island in order to advise the client about new experiences
Finding new suppliers in different destinations
Maintaining good relationships with suppliers on behalf of the company
**Back-office organization: **
-, Ensuring everything is ready upon client’s arrival
Assisting with the shopping bookings
Making & reconfirming restaurant reservations
Updating the restaurants’ opening & closing sheet
Request & follow up on invoices from the corresponding supplier
Updating supplier prices on the system (Lucy)
Creating a monthly overview of bookings focused on restaurant reservations
Follow-ups with clients and suppliers during on-going services
Closing the booking process by adding the invoices into the system
Updating the restaurants’ opening & closing sheet
Creating and keeping updated an Excel for each client with all restaurants booked
Closing the booking process by adding the invoices into the system
**Operational: **
Assisting with the shopping bookings
Assisting with the check-in & check-out during peak season if needed
Running errands and deliveries before and during their stay
Assisting on boat check-ins service
– Quality control & evaluating suppliers through testing by representing Le Collectionist
**What you will gain: **
Knowledge of the luxury market
Full training package
Experience in dealing with exclusive suppliers and making people’s dreams come true
People customer service
Passionate, customer-driven and team-player experience
Pro-activity within the luxury industry
Use e-commerce platform to improve efficiency
Measure and understand Le Collectionist’s KPI
Knowledge of measuring and understanding the luxury standard
Learning by doing How to prioritize
Problem-solving
Dealing with clients with very high expectations will teach you to be proactive
Knowledge of luxury villas
Knowledge of quality control
Knowledge of the destinations
Extensive knowledge of luxury concierge services
Delivering a Luxury travel experience
Time management & organization Customer service expertise
Perks
🎂 Day off for your birthday! This your day, rest and enjoy as you please! (except week-ends and banking holiday). 🍽️ Ticket restaurant 📞 You will be given a work phone (iPhone) 💰 All tips are personal and you may be doing a plus each month in high season 🎊 Organized team buildings
**Requirements: **
Perfect English (spoken and written)
A valid driving license in Spain
An extensive personal travel experience
To be highly organized and punctual - this is crucial in your role
To always answer the phone and greet clients with a smile (on your face and with your voice)
Hospitality Savoir-Faire and utmost politeness
Great administration skills (use of computers and Microsoft Office pack)
Excellent attention to detail
To respect the confidentiality character of the job
Dress smart-chic during all office hours and wear the uniform in front of clients
Great interpersonal and communication skills
To be friendly, patient, objective-driven, pro-active
Ability to work under pressure and multi-task
Will be considered a plus, if you…
Bring in a potential client database Have knowledge of your destination Communicate perfectly in Spanish or French (other languages too)!