Product Manager - Restaurant Experience

Part of TripAdvisor, LaFourchette/TheFork is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.

Headquartered in Paris with over 900 employees, TheFork is operating in 17 countries under the brands LaFourchette (France, Switzerland), TheFork (Italy, Portugal, Netherland, Australia, Belgium, Sweden, Denmark, Brazil, Argentina, Mexico, Uruguay, Chile, Colombia, Peru), ElTenedor (Spain).

TheFork connects restaurants and diners via TheFork website and app, as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the location, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online.

For restaurants, TheFork provides a software solution, TheFork Manager, which enables them to manage their bookings, organise their services and increase their revenues and client loyalty. It also helps them to fight against no-shows, manage their reviews and provide the best experience to their guests by knowing their preferences and booking history.

We are looking for a Product Manager to help the Restaurant Experience team build the best reservation management tool in the world for all of our restaurants.

The main mission of this team is to delight restaurant partners through a compelling reservation management system that helps them in their day to day operations, with innovative, powerful yet easy to use features.

You will join an agile and dynamic Product team in a fast moving, “scale-up” environment to continue to build the future of TheFork Manager product. Reporting to the Restaurant Experience Lead Product Manager, you will take part in an international organization that values strong accountability, sharing and growing together.

Missions

In this role, you will:

Work closely with a full-stack technology team of 9-10 developers (in Paris & Nantes) and designers to imagine and build the future of TheFork Manager product

Own feature specifications, testing, rollout and roadmap definition on the parts of the product that you will fully own: : reservation management, service management, availability and table allocation etc. both on the business logic and User Experience.

Define and measure the right product KPIs and collect user feedback (surveys, on-site meetings etc.) of the different features you will build to make the right decisions and iterations based on data

Continuously engage with stakeholders in our different countries to understand their requirements and feed the global product Roadmap

Help your tech team focus on the right priorities and support them in the development cycles (problem-solving, sprint planning, retrospectives, demos etc.).

Be the key contact to support other teams (Sales, Account Managers, Trainers, Customer Service, Marketing) on all the functional scope that you own.

Master’s degree in Engineering or Business
3 to 5+ years of experience in Product Management in B2B SaaS environment
Strong analytical and UX/UI skills. Able to comprehend and document intricate automatic allocation algorithms.
Excellent communication, organizational and collaboration skills
You can explain and promote the features you own at all levels of the organization
Fluent English and French (Knowledge of other European languages is a plus - notably Spanish, Italian or Dutch)
Experience working with technology teams. Knowledge of agile methodology and project management tools (ie. JIRA)
Team player, hard-worker, result-driven and passionate about delighting customers
The position is based in Paris, with occasional trips to other office locations.