La Belle Assiette

La Belle Assiette

Operations Excellence Manager #Foodtech CDI (H/F)

  • CDI 
  • Début :  
  • Salaire entre €32K et €40K
  • Paris
  • Télétravail partiel possible
  • Bac +4
  • > 2 ans

Le poste

Operations Excellence Manager #Foodtech CDI (H/F)

  • CDI 
  • Début :  
  • Salaire entre €32K et €40K
  • Paris
  • Télétravail partiel possible
  • Bac +4
  • > 2 ans

About

La Belle Assiette was launched in 2013 with a vision: Empower private chefs through technology to cater unique food experiences, anytime, everywhere !

We strive every day to break the codes of traditional restaurants and catering. With La Belle Assiette, the restaurant comes to your home, your company’s premises or to iconic venues. Beyond culinary technique, La Belle Assiette Chefs offer above all a personalised experience, a privileged moment, the testimony of a special care to your guests.

The company has built a quality platform which allows clients to book a local Chef, in just a few clicks. Our 650 Chefs, spread across 5 markets in Europe, manage their business on their fingertips, focusing on what they are passionate about: inventing new recipes.

Both love it! We pride ourselves for a 4.8/5 rating on Google Reviews - Still, we are not complacent and work day-in day-out to earn such recognition.

We are a team of 12 people with a resolutely entrepreneurial, insanely helpful, hardworking and highly driven attitude.

Job description

  • Are you client-orientated? Do you enjoy mentoring? Are you looking to improve and share your expertise?

  • Are you attracted by foodtech, high-end experiences, by the daily interactions with the food professionals ie. chefs - even when they are quite characters ?

As the Operations Excellence Manager, your responsibility is to run LBA Operations at an expert level across the full spectrum of processes and make the team benefit from your expertise.

The Operations Excellence Manager will supervise the onboarding of Operations Associate and continuous training of the entire crew, setting the bar high for operational excellence.

Finally, the Operations Excellence Manager will act as an escalation role to handle the most complicated processes, maximise the Chefs engagement and handle regular communications to the Chefs.

💪🏻 As our La Belle Assiette Operations Excellence Manager, you will :

  • Embrace and practice the full scope of Clients and Chefs Operations activities, tools and processes across the event cycle;
  • Nurture a professional, helpful and transparent working relationship with our top partners, helping them reach their goals. Build and maintain a high level of engagement from Chef partners;
  • Take ownership of the Chefs’ Newsletter production and broadcasting : content, KPIs;
  • Be responsible for handling and converting incoming client requests;
  • Onboard new team members (Associates and Interns) and develop the continuous training programme, including the training material and knowledge management system;
  • Initiate a Quality Assurance process, delivering regular helpful feedback to the team members on a rolling basis;
  • Maintain high client satisfaction level with Customers and Chefs, promote customer feedback and take actions based on the insight derived from such feedbacks;
  • Manage the more complex cases that are escalated to you; and
  • Actively take part in new product and service launches, developing specifications with the Tech team as well as selected project work aligned with our goals and priorities.

Preferred experience

🤩 Looks like you are an ideal candidate, if you have/are …

  • A solid experience in customer service and sales (2+ years)
  • Customer-centric - think and be the customers’ (both users & chefs) advocate
  • Persistent and a problem solver - someone who likes to be confronted with (pressing) problems
  • Excellent sales skills and commercial acumen, including selling over the phone
  • A team player, insanely helpful
  • A mentoring attitude, you know how to deliver helpful feedback and drive excellence from a team
  • Native French speaker. Fluent in English (our default working language).

💪 oh, and even better if you have :

  • An experience in hospitality or premium/experiential services with a digital exposure
  • Already used cutomer relationship management SaaS tools : Front, Aircall, Pipedrive

What you will get from us

First, you’ll get a huge amount of flexibility around your work/life balance and remote work. Have a bad thing or a good thing happen to you? We make room for that.

Oh, and here’s what else you’ll get:

  • Market fixed salary (see range below)
  • Up to 20% bonus, based on Objectives & Key Metrics, paid quarterly
  • Stock options you’ll help make worth a lot
  • The usual holidays
  • Excellent medical insurance (Alan Blue)
  • Transport subsidies
  • Tasting our Chefs’ new recipes from time to time and
  • Awesome co-working office in Paris.

But even more important: a tremendous amount of responsibility and autonomy, wicked awesome co-workers, and knowing that you helped get this rocket ship to the moon.

We are an equal opportunity employer. We embrace humans of every background, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status and disability status.

Recruitment process

  • A pre-phone interview

  • A case study

  • A physical interview session

We also proceed with a reference check - Only once we have made up our mind and kind of know that YOU are the right team member for the job and the team.

Meet the team

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Questions and answers about the offer
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