Main services in the scope: OneDrive, SharePoint, Teams collab, Office, Viva…

Primary Tasks: 

Listening closely to the market and to the voice of the employees :

• Monitors trends (market / technologies) and identifies opportunities for the company
• In collaboration with Employee Experience teams, collects, and understands internal customers’ needs

Defining the services roadmap :

• Qualifies and challenges customers’ requests considering Security, Privacy, Sustainability and Financial aspects
• Arbitrates on request with the team
• Define the priority of each request
• Develop the associated action plan and timeline and share it back with the requester
• Build the evolution roadmap of each service

Organizing with agility :

• Is responsible of the backlog
• Organizes activities in the team to reach milestones
• Identifies risks inherent to projects and defines actions plans to mitigate them
• Helps the team unlock the roadblocks

Ensuring service quality :

• Is the key point of contact for the services under its responsibility
• Defines services ambitions
• Defines and implements with the team associated monitoring tools (KPIs, dashboards…)
• Defines and implements with the team the best way to communicate and report on its services

Promoting services :

• Defines and implements the best ways to promote services

We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

In this specific position, it will be important for you to have significant experience in:

• Experience: + 5 years’ experience in similar positions 
• In-depth practical experience delivering Microsoft 365 Solutions
• Strong capacities to analyze, simplify and define realistic action plan even on complex subjects 
• Innovative mindset: must show a problem-solving mindset with creative solutions
• Strong adaptation capacities in complex and changing contexts 
• Strong project/program management skills as must be able to respond to tight timelines
• Strong English level 
• Ability to communicate effectively with different levels of management, as well as both the business and technical areas
• Good interpersonal and influencing skills 
• Strong business & customer service mindset 
• Analytical and strategic: Need to be able to use data to generate insights and reports that translate into initiatives to improve processes