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Testing & Release Analyst, Supply MarketPlace UK (2 opened positions)

CDI
London
Salaire : Non spécifié
Télétravail occasionnel
Expérience : > 7 ans
Éducation : Bac +5 / Master

American Express Global Business Travel
American Express Global Business Travel

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Le poste

Descriptif du poste

The job holder will be part of a cross-company team supporting American Express Global Business Travel (GBT) supply technology initiatives. The job holder will play a critical role, executing Test Strategies, ensuring the right testing environments are maintained.

Test Strategies focusing on the GBT ecosystem:

  • Work with Product Management to ensure the feature is fit for purpose and work with them to identify and manage risks & issues

  • Formulate and execute solid test strategies with clear owners and sign-off criteria

  • Design a test plan based on business processes & scenarios with acceptance criteria

  • Identification of suitable test data and testing tools to be used during testing

  • Identify a suitable test team and secure resource availability

  • Undertake hands on testing

  • Coordinate testing across various departments and external vendors when needed

  • Lead a testing bug triage process, assigning the right priority on issues, ensuring all teams works on the highest priority items to ensure timelines are not impacted

  • Provide technical and product support to stakeholders during testing processes including test reports

  • Maintain Open Issues log, help identify workarounds

  • Routinely provide partners with testing related updates

Test Environment Configurations & Maintenance:

  • Ensure test environments are pointed to the right supply settings

  • Ensure vendors are pointed to the correct test environments

  • Carry out regular test environment reviews to ensure they are optimized and ready

Assist the Manager with Release Cycle Processes:

  • Assist with risk management and resolve issues that affect release scope, schedule and quality

  • Coordinate and thoroughly document release content based on the product development backlog

  • Communicate all feature release, hotfixes or service pack related plans

  • Maintain good relationships and coordinate work between teams at different locations

  • Release related reporting

  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

 Assist Manager with Supply Technology Channels Certification:

  • Ensure Point of Sale Tools and Applications connected to the GBT Supply Management Platform are routinely certified and ready to adopt all new features

  • Document by Point of Sale Tool and Application, acceptance or not of features, in addition to date of sign-off and successful implementation

Supply Management Platform Production Support:

Troubleshooting Production incidents: assist the Product Support Team in the investigation of live API issues & the Supply Product Team in the implementation of supply technology efforts

Relationship Management / Partners with:

  • Supply Product Management to ensure full awareness of the to be released features

  • Supply R&D Teams in collaboration with Product to ensure all features have been developed per original specifications and for the stability of test environments

  • Vendors & other parties powering PoS Tools & Applications connected to the GBT Supply Management Platform to ensure certification of all changes and awareness of any channel specific dependencies affecting rollout.

  • SMP Product Support to ensure their awareness and readiness to offer support on new features – as needed.

  • 3rd party GDS & Non-GDS Connectors to ensure timely resolution on issue escalations to their technical teams and an excellent operational management.

The above Job Description is not meant to be exhaustive; duties and responsibilities may therefore vary over time according to the changing needs of the company

Qualifications:

Educated to University Degree level

Essential Core Skills/Experience:

  • Strong experience as a Test Analyst with exposure to travel

  • Able to work with SMEs, understand business processes & convert into test plans

  • Logical, structured approach to testing

  • Excellent written and verbal communication skills

  • Strong planning and organizational skills

  • Strong analytical and reporting skills

  • Strong Team player with proven people management skills

  • Demonstrates resilience with customer orientation

  • Passion for continuous improvement

  • Ability to identify key issues and enact a mitigation plan

  • Able to work effectively in a complex, diverse, global and fast agile environment

  • Can navigate the organization, collaborate effectively with multiple stakeholders

  • Can interpret data and quickly identify symptoms & root causes

  • Can prioritize and balance multiple tasks

  • Strong time management and prioritization skills, juggling tight deadlines with focus on quality        

  • Solid follow through with minimal management


Profil recherché

  • Confident professional and personable approach      

  • Good organizational skills                                                                       

  • Self-motivated and driven

  • Excellent time management skills

  • Builds & maintains effective relationships    

  • Team Player                                                  

  • Excellent communication and active listening skills

  • Thinks in a process driven/problem solving manner with attention to detail

  • Successfully manages multiple priorities                                  

  • Takes initiative & demonstrates a high degree of ownership

  • Is curious, asks why and seeks more information

  • Is creative, can think out of the box

Professional Capabilities Understands technical or professional aspects and continually maintains technical knowledge. Analyses issues and breaks them down into their component parts.

Personal Capability Interacts with others in a sensitive and effective way. Successfully adapts to changing demands and conditions. Maintains effective work behavior in the face of setbacks or pressure.

Entrepreneurial Capability Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value. Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditionalassumptions. Demonstrates a readiness to make decisions, takesinitiative and originates action.


Déroulement des entretiens

  • Within 48 hours, a first phone conversation will be scheduled with our Talent Acquisition (30 minutes).

  • First in-person or video interview with our Testing & Release Manager (1 hour and 30 minutes).

  • If successful, a final in-person or video interview with the Director of Product Development (30 minutes).

Average recruitment process duration: 1 week and a half.

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