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Customer Experience Representative - German Speaker

CDI
Paris
Salaire : Non spécifié
Début : 31 mai 2022
Télétravail fréquent
Expérience : > 2 ans
Éducation : Bac +3

Kaspr
Kaspr

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Le poste

Descriptif du poste

The ideal candidate will be:

An excellent communicator – you can influence effectively and are highly competent and presenting to and engaging with stakeholders and acting as the 360 degree lynchpin between new prospects and current customers.
Commercially astute – You will be responsible for maintaining long-term customer relationships and prospecting to net new customers. You will be commercially focused and required to think longer-term to nurture and develop the working relationship; and act tactically to ensure the customer remains with Kaspr. Planning and forecasting will be a key part of the role, delivering against company targets.
Organised – You will be a reliable individual who delivers on promises, meets deadlines, and remains calm under pressure. Structured, organised and meticulous in your approach to all elements of the role, and excellent attention to detail.
Collaborative and inclusive - Kaspr’s team is a diverse, close-knit and supportive group of people. We prize good team players who are passionate about learning, sharing their knowledge and working alongside others.

Key responsibilities:

  • Engage in demonstrations with decision makers. This will be across several verticals and locations.
  • Build on and help develop the go-to-market strategy for Kaspr, helping to improve our value proposition and pitch on a global scale with a focus on Germany
  • Understand each customers strategic objectives and priorities and develop success plans outlining how Kaspr will impact their short-term and long-term business goals.
  • Drive adoption, retention and customer satisfaction across the Kaspr customer base.
  • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.
  • Work with key partners to identify and share best practices, drivers of business success and customer experience.
  • Influence and engage internal team members, including solution consulting, all services, operations, sales, training, and project management; to deliver against objectives.

Profil recherché

  • Native speaking German alongside fluency in French and / or English
  • 2+ years of experience in a customer facing role in a Saas organisation
  • Excellent listening and presentation abilities
  • Personable, with excellent client relations skills
  • Ability to juggle multiple accounts at a time, while maintaining sharp attention to detail
  • Self-starter and highly motivated, with the ability to work individually under pressure
  • Results-focused

Déroulement des entretiens

The interviews take place in 3 phases:

1st exchange to get to know your background, your values and your desires
2nd exchange to go into more detail on the technical skills required for this position
3rd exchange to understand the real motivations to join the kaspr team

Kaspr is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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