Customer Success Manager

1-click & chill ✨ We are JUST, the magic button which turns any online shopping experience into an unforgettable ride.

Our purpose? Make shopping easy, fun and smooth. Just as it should be!

For brands, we simplify the checkout step by offering a 1-click buying option. What for?
To optimise your buying journey, increase your conversion rates and make your clients come back, and not only once. As e-commerce experts, we are here to help you develop your online business.

For shoppers, we remove everything that can make online shopping frictional: passwords, forms and accounts. In a word, we make them gain time AND spend a great moment.

Created in 2021, and supported by Otium Capital, BPI France and top business angels, our headquarters are based in Paris.

Wanna get to know us a little more? Discover our job offers right now! Our JUSTers can’t wait to meet you!

We are looking for a Customer SuccessManager that will work closely with the Revenues & Operations teams to build the best customer journey and deliver a strong value to our merchants. This role is at the heart of our customer-centric strategy and our human approach to business.

Missions 💪

• Assist the merchants in the activation of JUST: from the signing to the first purchase with JUST, your mission is to simplify the merchant journey

• Run QBR with our tier 1 clients and automate processes with our tier 2 and 3 clients

• Define and build the client’s success plan to achieve their targets according to the customer journey

• Develop and nurture the relationship and retention with our client portfolio

• Be an specialist of the solution from a technical and business point of view

• Share the product roadmap vision to customers

• Support the entire follow-up process

• Client support (business & technical) in collaboration with the CS team

• Work closely with the product team to bring up improvements and feature ideas and with the Marketing team to gather feedback from merchants satisfied with the JUST solution

• Adopt a data-driven approach in the management of your portfolio: KPIs analysis + churn detection

Profil 👤

You will be a good fit if fill most of the followings:

Must-haves:

• You care about customer satisfaction more that anything else. You always look for new ways to improve customer satisfaction.

• You’re a problem solver. Nothing makes you happier than solving other people’s problems. You take intitiaves and try to improve processes.

• You show empathy. You’re a good listener and you try to understand user motivations when it comes to user feedback.

• You are pragmatic. You identify opportunities to streamline your interactions with our users.

• You are fluent in French. You will be working with French customers and a perfect oral and written French is mandatory for this position. A good level of oral and written English is also necessary.

Nice-to-haves:

• Passionate about brands, e-commerce or payment

• Passionate about 1-click checkout and the problem we address

What we offer

Please find here everything we offer at JUST : https://uploads-ssl.webflow.com/63ea7eaa06b2863c42cb9945/64f60222e7f43df1875d6da5_PLAYBOOK%20RH.pdf

The classical things

🍔 Swile

🚇 50% of the Navigo Pass covered

The musts

🤑 Stock-options (BSPCE)

💙 JUST covers 100% health insurance with Alan Blue

💻 Macbook

😎 1 day of remote per week

🌆 Offices in central Paris (75011)

🍻 1 drink per week

😍 The chance to be yourself whilst delivering great results

🌍 A lot of responsibilities and opportunities to grow quickly in the company (also internationally)

✈️ An annual offsite

• Call HR (30min)
• Case study
• Restitution of the case with Benjamin and Jérémy, our 2 co-founders (1h30)
• Meet with 2 Justers (30min)
• Offer: we want you 🔥

Please apply at this link: https://just.crew.work/jobs/63170e4e3fb6c796a0b82389