We are looking for talented people who are willing to build the most amazing shopping experience for consumers while keeping growing their own skills and expertise.

As a Customer Care Expert, your mission will be to deliver great customer service to our users. You will be responsible for investigating the user’s requests and highly participate in improving our team’s efficiency and quality of service.

Your responsibilities:

• You provide best-in-class quality of service in French and English, both written and spoken
• You actively participate in helping improve our processes and documentation
• You ensure that we have pixel-perfect documentation for the use of our users and team members
• You know our products very well and can spot any bugs or irrelevancy
• You participate in side-projects (10% starting after your onboarding)

Your evolution:

• Coaching: you could coach the newcomers in handling any kind of requests
• Project management: working with our Senior Customer Care Expert, you could manage projects that will help improve our user experience (launch a new market, implement a new tool, explore how to extend opening hours, benchmark outsourcing companies, etc)
• Customer Experience: you could build expertise around a specific area of focus with the Care team (affiliation, banks, product, knowledge management, etc) and focus on delivering a great customer experience by managing certain of their daily operations.

You are at the right place if

• You have 1 or 2 years of customer-facing experience
• You speak and write fluently in both French and English
• You are a problem-solver
• You pay attention to details and could find a needle in a haystack
• You deeply care about others and are eager to teach them what you know

• Short written test received by email
• 15-min call with the Head of Customer Care to share expectations from both sides
• 2h00 technical test to take autonomously
• 45-min video-call debrief of the test with the Head of Customer Care and another team member
• 45-min video-call personality interview with the Head of Customer Care and another team member
• 45-min video call with two founders
• Reference calls