We have a wonderful opportunity for you within the John Paul Group. At John Paul and Service Concierge Canada Inc., our employees have the opportunity to create memorable experiences for our clients, provide exceptional service and enjoy being part of a diverse dynamic team. We have an exciting opportunity for you as Call Center Corporate Bilingual Concierge!

As a Bilingual Concierge, you will focus on providing exceptional, high-touch service assisting customers who call in for: travel arrangements, dining, event planning, research, personal services, and beyond. The ideal candidate embraces change, thrives in a fast-paced environment, and has experience providing high-level customer service by phone. We are interested in professionals with concierge and/or travel arrangement experience to provide service to our client members from our Tele-Center in Toronto, Ontario.

Do you have experience in Travel Arrangements and/or Contact/Call Center? Are you fully bilingual in French and English? And willing to work the afternoon shift and weekends with two days off per week? If so, we encourage you to read further and submit your application.

Please note that John Paul Group (Service Concierge Canada Inc.) requires all employees to provide proof of full vaccination against COVID-19 prior to entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination as a condition of employment. Service Concierge Canada Inc. has a duty to accommodate those who are unable to get vaccinated due to religious, medical or other protected grounds.

Work Remotely & Office
Our teams are temporarily working remotely and/or hybrid schedule, and all interviews may be conducted in-person, by videoconference, or by telephone. Training will also be conducted remotely or in person. When a business needs to return to work from an office environment in Toronto, all employees are expected to work in the office.

CORPORATE CONCIERGE Key Job Responsibilities:

• The Concierge will strive to meet or exceed client objectives of utilization, brand recognition, and customer loyalty. Leverages John Paul’s networks and expertise to the benefit of the customer. Exceeds the expectations of the clients by creating and building experiences that leverage direct/personal knowledge of the client’s personality and desires.
• The Concierge also researches, recommends, and fulfills customer requirements.
• Provide Program Benefit Support, delivering on the client value proposition; process redemption and statement credits.
• Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.
• Sharing insight/feedback received through interactions with the client members to the Manager.
• Utilize primary delivery channels are phone, email, and web requests.
• Promote collaboration with team members, management, and sustain a respectful work environment.
• Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
• Any other duties that are needed to drive to the vision, fulfill our mission and abide by the values of this organization.

CORPORATE CONCIERGE Job Qualifications:

• Minimum 1-year experience within a call center environment preferably for a financial services organization, a luxury brand, or a travel services provider; or travel and hospitality experience required;
• Must be proficient at communicating verbally and in writing both English and French Canadian;
• Have flexibility in work schedule to work weekends with two consecutive days off per week.
• Ability to seamlessly handle multiple requests via incoming phone calls ;
• Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations ;
• Excellent phone manner and written communication style ;
• Proficient in MS Office, email applications, and Internet browsers ;
• Excellent organizational skills.
• Must be authorized to work in Canada.

CULTURE ADD
Be part of an environment where you will learn a lot within a small unified team.
You will work in an inclusive and diverse organization.
Employee engagement events all year-round.
Exclusive discount and travel programs with ACCOR Hotels, and access to travel perks from our preferred travel partners.
Employee Assistance Program with confidential counseling and support.

INSIDE JOHN PAUL
https://www.welcometothejungle.com/en/companies/john-paul
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Our clients are leading corporations in the banking, luxury, hospitality, technology, and automobile industries and they entrust John Paul to create and deliver world-class customer and employee loyalty programs. These programs encompass a wide range of solutions including Concierge Services, Travel Services, and unique Marketing, Digital, and Customer Engagement Strategies, delivered through phone, email, SMS, Chat, and Digital channels. Thanks to our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in concierges services by delivering impeccable service and innovative products. John Paul was established in Paris in 2007 and has been part of the parent company AccorHotels Group since November 2016. To read and learn more about John Paul, visit our website at www.johnpaul.com.

We are an Equal Opportunity Employer
John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it’s integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.
Please note that Service Concierge Canada Inc. requires all employees to provide proof of full vaccination against COVID-19 before entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination as a condition of employment. Service Concierge Canada Inc. has a duty to accommodate those who are unable to get vaccinated due to religious, medical, or other protected grounds.