Job description
What you will do
As a Customer Success Manager at IWD NY, you handle a portfolio of client projects.
You are involved in every step of the project’s life cycle: gathering needs and analyzing requirements, demonstrating and customizing the tools, training users and providing personalized assistance to our clients.
You are responsible for your project’s success, continuity and renewal. You work closely with the US team leader, as well as the local sales team, Studio and development teams in Paris.
NO SPONSORSHIP FOR A VISA, YOU MUST ALREADY HAVE THE AUTHORIZATION TO WORK IN THE USA
Responsibilities and Duties
Clients’ relationship
- You are in direct contact with East coast clients (mostly from the beauty industry) and accompany them in every step of their project (post-sales): launch, setup, delivery, training and follow-up, of one or both of IWD software.
- You identify growth and upsell opportunities on your accounts and work hand in hand with your manager to best cultivate them.
- You are part of the global IWD support team and responsible for answering users’ questions on our products and services.
- You are responsible for the invoicing of services and renewal of your accounts.
Production management
- You oversee the planning of your client production (images retouching, texturing and 3D modeling, …), working closely with the STUDIO team to comply with clients’ briefs (prepare briefs, check their work and give them feedback).
- You handle the setup of the platforms according to client’ s workflow and lead the delivery of IWD tools.
- You are proactive in improving the existing processes.