Customer experience is important for all companies and we have a passion for it. Global Support Centre (GSC) is a division inside IPSOS, based in Prague and dedicated to monitoring and management of customer experience via mystery shopping and its application.
At this moment we are looking for a person who will support the GSC German panel team:
The main goal of this position is to manage Mystery Shopping project´s fieldwork. The Project Coordinator is responsible for assigning all field visits to the Field Team Members (Mystery Shoppers) in German speaking countries. They ensure the completion of the tasks/projects they have assigned to the Field Team Members (Mystery Shoppers). They also assist in recruiting and briefing of new Field Team Members (Mystery Shoppers), as well as updating data as required.