InUse

InUse

Customer Success Manager

  • CDI 
  • Paris
  • Bac +5 / Master
  • > 3 ans

La tribu

InUse

InUse

  • Intelligence artificielle / Machine Learning, Objets connectés, SaaS / Cloud Services
  • De 15 à 50 salariés

Le poste

Customer Success Manager

  • CDI 
  • Paris

À propos

Fondée en 2015, InUse offre une application SaaS d’IoT industriel qui exploite les données issues des machines et les combine avec le savoir des experts métiers pour améliorer les performances des sites de production.

Conçue pour délivrer des services connectés, l’application permet de répondre à trois enjeux industriels majeurs au sein d’un unique environnement: l’atteinte de l’excellence opérationnelle, le passage à la maintenance connectée et l’optimisation des processus de production. Elle permet par exemple de suivre en temps réel la performance des lignes de production, prédire les futures pannes de leurs machines ou d’optimiser l’efficacité des nettoyages en place (NEP) dans l’industrie agroalimentaire.

Active dans plus de 75 usines à ce jour, l’application contribue à l’amélioration de la performance de plusieurs industriels issus notamment du secteur agroalimentaire, de la fabrication de machines ainsi que des énergies renouvelables, tels que : Shem (Engie), Sidel, Pellenc ST, Hellenic Dairies,…

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InUse
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InUse

Descriptif du poste

We are looking for a Customer Success Amanger with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

You will develop a deep knowledge of the production processes and use cases of our customers. You will join the Operations team who work directly with customers and in daily collaboration with the R&D team.
The position is oriented on the data, its meaning and its exploitation. You will then need to have a vision of the entire chain of data integration, from the connectivity of industrial machines to the restitution of data analysis. Your missions will encompass:

  • Provide relevant and industry-oriented data analysis
  • Collect and formalize customer’s need
  • Accompany the customer in the creation of value through the definition of the industrial connected services adapted to his use cases.
  • Implement these connected services, thanks to the use of data science: data analysis, relevant and attractive visualizations, pattern detection,…
  • Participate in improving the solution by formalizing customers’ feedbacks to the R&D team in the form of specifications
  • Be the first user of the application

Profil recherché

  • First experience in Customer Success in manufacturing sectors, Project Management Assistance, Data Analyst, Business Analyst or Industrial Project Management
  • Be curious about the industrial world, mechanical systems and its problems
  • Strong interest in analysis and data processing
  • Ability to manage a customer relationship on a daily basis
  • Business English skills (written, oral)
  • Be critical about the data available to customers and proactive about the services to be offered and the patterns of data to be detected
  • Enthusiasm, autonomy, organization, rigor, mathematical spirit
  • Good communication, listening skills, ease in gathering customer needs and their transcription
  • Appetite for startup business culture and organization
  • Fast learner

Découvrez l'équipe de InUse

InUse

InUse

Customer Success Manager

  • CDI 
  • Paris
  • Bac +5 / Master
  • > 3 ans
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