Customer Success Manager

  • CDI 
  • Paris
  • Bac +3
  • > 3 ans

La tribu



  • Intelligence artificielle / Machine Learning, Objets connectés, SaaS / Cloud Services
  • De 15 à 50 salariés

Le poste

Customer Success Manager

  • CDI 
  • Paris

À propos

Fondée en 2015, InUse offre une application SaaS d’IoT industriel qui exploite les données issues des machines et les combine avec le savoir des experts métiers pour améliorer les performances des sites de production.

Conçue pour délivrer des services connectés, l’application permet de répondre à trois enjeux industriels majeurs au sein d’un unique environnement: l’atteinte de l’excellence opérationnelle, le passage à la maintenance connectée et l’optimisation des processus de production. Elle permet par exemple de suivre en temps réel la performance des lignes de production, prédire les futures pannes de leurs machines ou d’optimiser l’efficacité des nettoyages en place (NEP) dans l’industrie agroalimentaire.

Active dans plus de 75 usines à ce jour, l’application contribue à l’amélioration de la performance de plusieurs industriels issus notamment du secteur agroalimentaire, de la fabrication de machines ainsi que des énergies renouvelables, tels que : Shem (Engie), Sidel, Pellenc ST, Hellenic Dairies,…

Descriptif du poste

We are looking for a Customer Success Manager with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.

You will develop a deep knowledge of the production processes and use cases of our customers. You will join the Operations team who work directly with customers and in daily collaboration with the R&D team. The position is oriented on data, its meaning and its exploitation. You will then need to have a vision of the entire data integration chain, from the connectivity of industrial machines to the restitution of data analysis.

Your missions
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Guide and coach customers and sales representatives with dedicated customer success processes.
• Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process.
• Ensure customers are updated on new product features and have developed a roadmap to implement
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Identify common customer challenges and actively suggest better solutions.
• Gather customer product feedback to help product management define the product roadmap
• Partner closely with R&D and Product Management teams to translate business needs and product requirements into new solutions for customers.
• Develop and maintain extraordinary relationships with existing customers to ensure their satisfaction and retention while helping to grow our incremental revenue
• Educate customers on the value of the overall solution and encourage optimal utilization
• Organize training sessions with customers to empower their teams so they become increasingly self-sufficient.


• A strategic function within a fast-growing and ambitious start-up in the promising sector of Industrial IoT / Industry 4.0.
• Interesting package, depending on the experience level of the candidate
• Health Insurance (Alan) covered at 50%

Profil recherché

• 5+ years of experience in a customer-facing role within a data oriented organization. SaaS experience is a benefit.
• Strong analytical skills, rigorous, curious and prone at delivering within schedule.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly-professional customer service in a fast paced, dynamic environment. Motivated by new technologies and industrial IoT. An experience in the manufacturing industry is a benefit.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Comfortable within international customers evolving in global organizations in a multi-cultural environment. Fluent in English, a second language is a benefit.
• Bachelor’s Degree.

Découvrez l'équipe de InUse

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