We’re looking for a Senior Technical Support Engineer full-time job in our Support Team .
Based in Paris region, you will play a key role in our team, as you will participate in the whole project lifecycle from the Planning to the Go-Live.
You will work very closely with our customers as well as Intersec’s other departments such as R&D and Integration Engineering Team.
The primary objective of this role is to be the Technical point of contact for the customer account and diagnose/handle fault-related cases as per the contracted SLAs. Provides frequent updates to the customers and ensure effective communication. Monitor systems and act in a proactive manner.
The Technical Support Engineer is instrumental towards success of our projects
We are looking for someone with good time management, excellent communication skills, ability to deal with multiple tasks and solid problem-solving skills.
⏳Mission’s timing
👥 The team
You’ll join our team of 8, managed by Emilien (Support & Integration Director) and take part to Support activities together with Onur, Djibril, Nawaal, Victorien, Nicolas, Ahmed and Abubakr.
These awesome buddies are providing an outstanding technical support service to our customers world-wide.
💻 About remote
The support team works in hybrid mode : at least 2 days at the office per week (Monday and Thursday)
⭐ Your missions as a Support Engineer
About you 💎
Technical skills
General skills
⚡️ Life @ Intersec
This mission sounds like a match ? We’d love to meet you!