PLEASE SEND YOUR CV IN ENGLISH

 

Would you like to make a difference everyday?

Are you looking for a new challenge in a fast-paced environment?

Would you like to be a part of a truly international organisation?

 

We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Madrid.

Your role will be to manage inbound calls from Spain and ensure cases are managed effectively.  This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression.

 

On a typical day you will be:

• Answering high volume of calls 
• Assisting callers with their healthcare enquiries
• Documenting all calls within our Salesforce CRM system
• Researching relevant information for customers using all available resources
• Seeking and listening to customer feedback
• Confirming medical procedures eligibility in line with policy
• Coordinating authorisations for treatment by liaising with 3rd party global providers
• Booking and amending appointments
• Assisting with enrolment and claims

 

Important information:

• Mandatory shifts patterns driven by the business - 5 days Monday to Sunday between 7.30am - 10.30pm (Totaling 40 hours per week)

- Shift 1: 7h30 - 15h30
- Shift 2: 11h00 - 19h00
- Shift 3: 13h30 - 22h30
- Weekend: 9h00 - 17h00

• Competitive starting salary with a progression plan in place to match your performance: 24K€
• Office based position (No remote)
• Location: Cuzco 



You speak English, Spanish and French fluently

You have experience working in a customer service role in a contact center or similar environment and managing several cases per day
You have Strong telephone and verbal communication skills and active listening skills

You are Customer focused and empathetic towards customers
You are multi-task and can set priorities and manage time effectively
You can work in a fast-paced environment and you have experience working under pressure
You are a good team player

 

Additional Information

Our commitment to Diversity & Inclusion
Our company brings together remarkable people and enables them to be themselves. At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity and development.

We celebrate diversity on a global scale. We encourage every colleague to bring their personal best by creating an atmosphere of inclusion and equal support.  Our success is the result of diverse ideas, skills and cross-cultural understanding.

Welcome to International SOS, your world of opportunity.
www.internationalsos.com