Overall Purpose of the job:
The Client Success Partner team is responsible for adoption of solutions for their assigned customers. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment and utilization of our products. This position is also responsible for ensuring optimal adoption of our solution. This role requires a customer centric focus, ability to learn how our solutions can be configured including options, good grasp of how multiple products and services should be positioned as a solution and the ability to influence customer decisions.
The role is also responsible for liaising and participating in cross functional teams and projects as required to support our customer base, including but not limited to working with the technical teams, account management, regional sales/business development managers, Assistance and Operation teams, product management, travel data team, project coordinator to ensure a successful implementation and overall client satisfaction with the services.
The responsibilities will include :
In addition to the above responsibilities the Client Success Partner will also have the responsibilities below:
Required Work Experience
- Proven experience (minimum 2 years) in a client service role, with international corporate organizations.
- Proven service delivery experience for an enterprise application that is delivered as an online service.
- Strong project management experience.- Ability to establish and maintain relationships with clients and cross departmental team members.
- Ability to work across technical and business unit teams to achieve results.
- Excellent communication skills (oral, written, and listening).
- Commitment to excellence, team, and team building.
- Commitment to provide a high level of service to customers.
- Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities.- Fluent French and English
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