Technical Director (international team)
Innso

Innso

Technical Director (international team)

  • CDI 
  • Paris
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 5 ans

L'entreprise

Innso

Innso

  • Logiciels, SaaS / Cloud Services
  • Entre 50 et 250 salariés

Le poste

Technical Director (international team)

  • CDI 
  • Paris
  • Télétravail partiel possible
  • Bac +5 / Master
  • > 5 ans

Who are they?

As a product of Sitel Group, innso is a Customer Engagement Management (CEM) platform that delivers real operational efficiency and an optimized customer experience. Designed by operations, for operations and using a deep knowledge of the customer experience, the innso platform simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

They are looking for talents interested in building a platform that meets the challenges of digital customer relations: omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.

Their values: team spirit, autonomy, conviviality and agility.

Innso
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Job description

Context
You are an experienced Technical Director looking for a new challenge and an opportunity to advance your skills and career in a great international company?
If you are ambitious, multitasking go-getter able to thrive in the fast-paced environment, we have the perfect job for you!
We are looking for our Technical Director who will be our first technology go-to expert and play an integral role in planning and implementing the product and contributing to the product scalability and growth. Reporting directly to the global CTO Software R&D of the group, you will be managing the developers and engineering team.

Missions

  • Hire, develop and retain talents in the development team.
  • Manage team objectives, assignment, and allocation.
  • Develop, track and control budgets for purchasing, staffing and operations.
  • Identify, compare, select and implement technology solutions to meet scalability and needs.
  • Manage and optimize infrastructure assets to satisfy client uptime and internal financial targets.
  • Create overall technology standards and practices and ensure adherence.
  • Consolidate our technology platforms and create plans for each module controlling technical debt.
  • Track, analyze and monitor technology performance and client SLA metrics.
  • Propose a specific plan to meet scalability and control/reduce technical debt. Manage the microservices to convert monolith app into a microservices architecture.
  • Ensure clear progress status, risks and alert management on projects.
  • Collaborate with customer delivery team to meet client priorities and satisfaction.
  • Oversee all system design and changes in system and applicative architecture.
  • Keep abreast of new trends and best practices in the technology landscape. Take the initiative in thought leadership, innovation and creativity.
  • Build strong practices in UX/UI, DevOps, product quality and documentation.
  • Work closely with Marketing, Business Development and Operations to define and deliver new products and enhancements.

How we work
Driven by the Agile Scrum method, we are organized in squads of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend & Backend Developers and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.

Our full technical stack
https://www.welcometothejungle.com/companies/innso/tech

What we offer
💰 Attractive salary package, including profit-sharing schemes.
📌 Central location of our Paris office - 50 boulevard Haussmann, close to Opéra (RER A - Auber).
💻 Flexible work from home policy, with a minimum of 3 days per month to be spent at the office.
🥗 Meal tickets of 9€ each, with an employer’s contribution of 5,40€.
🌴 12 days of RTT per year (additional rest days) on top of the regular 25 paid leave.
🚌 50% of public transportation fees reimbursed by the company.
🚲 Mileage allowance for bicycles.
👪 Competitive health insurance plan with the option to register partner and children at no extra cost.
⚽ Benefits for social & cultural activities (up to 745 €/year for a single person without children with 1 year of seniority): Vouchers for Christmas gifts, holidays, culture and sports. Access to an online platform for discount shopping.

Preferred experience

Required

  • 5+ years previous working experience as a Technical Director.
  • Master’s degree in Engineering, Computer Science or similar relevant field.
  • In-depth knowledge of web systems architecture, design and development.
  • Hands-on experience with complex project management and agile methods.
  • Fluent in English and French.
  • Outstanding communication, interpersonal and leadership skills.
  • Excellent organizational and time-management skills.
  • Proactive problem solver, driven.
  • Strong ownership.
  • Attention to details.

Recruitment process

  1. Meet our recruitment specialist to ensure alignment between our job offer and your professional project, expectations, mobility, availability, etc.
  2. Meet our Global CTO to have a better understanding about your technical approach and see how you could work together.
  3. Meet our R&D team around a use case and make sure that you could fit into our existing team.
  4. Meet our C-level contributors to share insights about the company’s strategy and long-term vision.
Innso

Innso

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