The Role

As a Technical Consultant on our Premier Services Team you will work with HubSpot largest customers on an ongoing basis. You will manage between 25-30 customers and act as their dedicated technical resource within HubSpot. You will be paired with an Inbound Consultant who will manage your customers marketing and sales consulting needs.

The day to day involves a mix of email and phone support with some pre-scheduled training sessions for newer customers in their onboarding period. Your cases can range from simple product troubleshooting to advanced integrations, email deliverability or API support. Working with customers on an ongoing basis, there’s a unique opportunity to gain an intimate understanding of your customer’s businesses and see your technical solutions through to implementation.

We are looking for people who have:

Experience in a senior technical support/web development position Fluency in French and English.

Technical skills:

Comfortable troubleshooting and fixing HTML, CSS and basic JavaScript issuesExperience with REST APIsBonus - experience with Salesforce.com CRM set up and administrationBonus - experience with marketing automation software

Customer services skills:

Ability to build long term relationships with customersAbility to consult with customers on technical issues and recommend long term solutionsAbility to present to multiple roles and levels within an organisationAbility to handle escalated situations and handle objections from customersBonus - experience with remote software training for customers

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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