We are looking for a freelance worker to join our great Happiness Support team and help on the following actions:

• Answer emails of English speaking members from around the world to solve their problems (difficulties on a page, cancellations, refunds, etc.)
• Help our members find an exchange (and enjoy the best holidays of their life!)

Location: our offices, in the U.S., are based in Boston but you will be able to work remotely from anywhere in the US.

• Prior experience in customer service
• Ability to work in an international environment
• High level of oral and written communication
• Enthusiastic about the idea of helping others and making them happy
• Startup mindset, hardworking and rigorous
• Autonomous person with an eagerness to learn
• Experience with support/CRM tools, such as Zendesk, is a plus
• Native English, any other language is also greatly appreciated