We are looking for a customer-focused team member to join our Team in Zagreb, Croatia. As a member of our Support Team, you will have a direct impact on customer experience and our overall product. This is a full-time and work-from-home position.
Please note that it is preferable to be located in Zagreb as there are regular team events organized in the city.
Your day-to-day will include:
Identify members’ needs
Help our members become experts at using our platform
Answer emails of Spanish-speaking members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.)
Help our members find an exchange (and enjoy the best holidays of their life!)
Create your own project, (or participate in the creation) with the aim of continuing the innovation of HomeExchange.com
We have a rotation shift schedule. The schedule will always be communicated in advance.
Schedules are, 5 days per week (some weekends can be worked) and the working hours can be:
--> 8am to 4pm
--> 4pm to 12am