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Senior Onboarding Specialist - Hivebrite - CDI

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Hivebrite

Senior Onboarding Specialist

CDI

Paris

Salaire : Non spécifié

Télétravail total

Expérience : > 5 ans

il y a 3 mois

Hivebrite

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Questions and answers about the job

Le poste

Descriptif du poste

In this full-time role you will work with Hivebrite customers to ensure that they are successful with and delighted by the Hivebrite platform. It will be your responsibility to ensure that the customer is getting value from the Hivebrite platform while building high customer satisfaction.

You will play a critical role in educating customers on Hivebrite’s capabilities and enabling them to adapt the platform to their needs. To accomplish this, you must have a combination of technical and solutions consulting skills. You should be able to discover business requirements, analyze process flows, prepare specification documents, configure and demonstrate solutions, and support the Sales and Customer Success teams.

As an Onboarding Specialist, and part of the Professional Services Team, you will deliver different kinds of implementation services for the Hivebrite platform, such as onboarding new customers to Hivebrite, managing projects for data integration, and design services.

🌟 RESPONSIBILITIES

Conduct discovery sessions & workshops, understand customer’s business challenges and propose recommendations based on product capabilities

Examine customer requirements to recommend solutions to drive business outcomes and shape project delivery

Advise customers on integrations to external systems, able to get into the detail of topics such as SSO, APIs etc

Manage projects from different complexity, with duration up to 120 days

Configure Hivebrite platform to match customer’s requirements (build-out of the platform)

Train our customers on Hivebrite platform functionalities

Accompany our customers until they successfully launch

Partner with our Sales team to transition and successfully onboard new customers

Ensure all account issues are quickly resolved

Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them

Forecast and track key account metrics

Collaborate with product management to validate product features and provide inputs to the roadmap

Partner with sales team to drive successful evaluations including on-site Proofs-of-Concept & pilot engagement

🌟 REQUIREMENTS

5+ years relevant work experience as an Implementation Specialist or CSM in a SaaS company

Experience working with customers, supporting a SaaS product

Understanding of how community management and engagement drives business value and ROI

Ability to prioritize, multi-task, and perform effectively under pressure

Excellent presentation, written and verbal communication skills

Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

Successfully sets priorities, drive decisions and get closure on recommendations and issues

Critical thinking is a must!

Ability to travel internationally and domestically as needed

Experience successfully managing customer engagements to completion and customer satisfaction

Strong ability to align technical concepts & features to business needs

🌟 BENEFITS

Competitive salary package + variable bonus

Open PTO policy

11 paid holidays

Matching 401K

16 weeks 100% paid maternity leave; 12 weeks 100% paid caregiver leave

Employer contributions towards medical, dental, and vision insurance (95% for employee and 75% for dependents).

Short-term disability, Long term disability, and basic life insurance covered 100% by Hivebrite

FSA / HSA options

Commuter benefits

Flexible schedule and remote policy

Yearly off sites (the last one was in Marrakech) 🏖

An international work environment, with an office in Paris, New York and Sydney.

The latest in Apple’s equipment 🍏

Check out our instagram page here to discover our team 📷

🌟 INTERVIEW PROCESS

A 30 min phone call with our Recruiter

A 45 min video call with our Director of Professional Services (hiring manager)

A 30 minutes video call with a team member

A 1-hour case study panel presentation with the team

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L'entreprise

Hivebrite

Logiciels, IT / Digital, SaaS / Cloud Services

150 collaborateurs

Créée en 2015

Âge moyen : 31 ans

Qui sont-ils ?

Hivebrite is an all-in-one community management and engagement platform. Our mission is to provide organizations with the tools they need to create vibrant communities.

Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 500 customers worldwide - including Princeton University, Stanford University, and Columbia Business Schools but also WWF or P&G alumni.
We employ more than 100 people across our offices in Paris, New York, and Sydney, and 30 nationalities are represented in our team!

In 2020, we were awarded five Happy to Work labels, were recognized as a G2 High Performer, and won the International Prize by EY, SYNTEC Numerique, and TECH IN France.

And we have no intention of slowing down!