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Hivebrite
Hivebrite

Implementation Specialist - Paris / Nice / Full Remote from France

CDI
Paris
Salaire : Non spécifié
Télétravail total

Hivebrite
Hivebrite

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Le poste

Descriptif du poste

🌟YOUR ROLE WILL BE :

In this full-time role you will work with Hivebrite customers to ensure that they are successful with and delighted by the Hivebrite platform. It will be your responsibility to ensure that the customer is getting value from the Hivebrite platform while building high customer satisfaction.

You will play a critical role in educating prospects and customers on Hivebrite’s capabilities and enabling them to adapt the platform to their needs. To accomplish this, you must have a combination of technical and solutions consulting skills. You should be able to discover business requirements, analyze process flows, prepare specification documents, configure and demonstrate solutions and support the Sales and Customer Success teams.

🌟YOUR MISSION WILL BE:

  • Conduct discovery sessions & workshops, understand client’s business challenges and propose recommendations based on product capabilities 
  • Examine customer requirements to recommend solutions to drive business outcomes and shape project delivery
  • Advise customers on integrations to external systems, able to get into the detail of topics such as SSO, APIs etc.
  • Partner with our Sales team to transition and successfully onboard new customers
  • Ensure all account issues are quickly resolved
  • Function as the voice of the customer and provide internal feedback on how Hivebrite can better serve them
  • Forecast and track key account metrics
  • Collaborate with product management to validate product features and provide inputs to the roadmap
  • Partner with sales team to drive successful evaluations including on-site Proofs-of-Concept & pilot engagement

    • 🌟YOU MIGHT BE A FIT IF:

  • 2 to 3 years relevant work experience as an Implementation Specialist or CSM in a SaaS company. Higher Ed and community management experience are a plus
  • Understanding of how community management and engagement drives business value and ROI
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Excellent presentation, written and verbal communication skills
  • Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
  • Successfully sets priorities, drive decisions and get closure on recommendations and issues
  • Critical thinking is a must!
  • Ability to travel if needed
  • Experience working with clients, supporting a SaaS product
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Strong ability to align technical concepts & features to business needs

    • 🌟RECRUITMENT PROCESS

  • A 45 min phone call with our Manager of Implementation Specialist to better understand your career plan and answer any of your questions
  • A 45 min video-call with our HR Manager to go deeper on what you are looking for and answer our questions
  • A business case that you prepare on remote and then present during a video-call our Manager of IS and up to 3 members of the team (we swear, it's not one week of work)

    • 🚀Our recruitment process lasts max 10 working days and we can deliver an offer 48 hours after the final interview

    🌟PERKS - Office & Team Life

  • A brand new office in the centre of Paris with a rooftop just for us! Billard, Table football, gym room and even have a karaoke room ! 🏠
  • An international work environment, with an office in Paris, New York and Sydney. FYI, we have more than 30 different nationalities at Hivebrite!  🌍
  • The latest in Apple’s equipment 🍏
  • Check out our instagram page here to discover our team 📷

    • 🌟HIVEBRITE'S BENEFITS

  • A competitive salary package (healthcare, commute…)
  • A Swile card that you can use for lunch 🍔
  • A flexible remote policy
  • Yearly off sites seminary (the last one was in Marrakech) 🏖
  • 50% refund of transport costs 🚌
  • RTT

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