Who are we?

Heetch is a mobility service launched in September 2013 in Paris with a strong growth ever since. Thousands of rides are made in France, Belgium, Morocco and Algeria. With more than 2 million users in Europe and Africa, we’re proud to be amongst the most dynamic start-ups in those countries.Our objective is simple: Make mobility fair for everybody.

Netherlands Team @Heetch

Heetch Netherlands is a mobility app with a simple mission: we want people to go one point to another in the city.The main goal of the team is to bring the community of drivers and passengers together in order to make their rides unforgettable and friendly in Rotterdam!

From the inside, we’re a caring team who share the same set of values:
• Think General interest first
• Focus on having impact first - Make it happen
• Social sensitivity - Good guys can win 🙂
• Think outside of the box - Free mind
• Listen to one another: everybody has the same right to speak - Communicate Wisely

What will be your role?

By joining Heetch Netherlands as the Ops Associate, your role will be crucial to launch and grow our business in Rotterdam.
• Acquisition (how to find new drivers): Handling and making sure our acquisition channels are optimized and develop new ones. Handling the driver sign-up and training process.
• Retention (make the drivers stay on Heetch): make the driver behavior better as well as their life on Heetch.
• Driver care: We are really close to our drivers, and this is why they have a huge engagement and are true Heetch ambassadors. You will answer their needs and questions and will help them give the best customer experience in their car.
• Passenger Care: Our objective is to make mobility more accessible and friendly, this is why passenger well-being is crucial. We do everything to make the Heetch experience unique. You will answer our passengers’ needs on Zendesk, phone calls and social media.
• Managing our Rotterdam Community. Drivers and passengers will make a Heetch Community in Rotterdam and you will be in charge of managing it by working with social media and other channels (online and offline).

Why would you join us?
💼A full time contract
💰We offer competitive salary and stock options
💻Working in a start-up environment offers flexible ways of working (remote, flexible hours…)
🎤Regular team events (seminars, off site)
Other Perks: Heetch credits 🚘to spread good vibes, Spotify subscription, Employee Referral Program, etc.

Who are you?

• Excellent writing skills. You will be the touching point of our users and the image of Heetch.
• Excellent interpersonal skills. You like human contact and can adapt to the person you’re talking to.
•Organized and thorough. You can multitask and prioritize. And if you have an analytical mind and like figures, this is even better.
• Be empathetic and patient. You can help and solve other people’s issues.
•Autonomous. You will regularly be on your own in Rotterdam.
•You are fluent in both Dutch and English