As part of our strong development, we are looking for a bilingual Dutch-speaking Customer Care Assistant to take care of our adventurous customers in the Dutch-speaking area (Netherlands, Belgium).

You will work under the supervision of the Customer Experience Manager and in collaboration with our HardGuides (product experts):

You will be responsible for:

• Answering phone calls, live-chat and emails from customers and prospects
• Solve customer problems by providing a quick and appropriate response
• To ensure the correct dispatch of parcels and the respect of deadlines
• Ensure that the Hardloop website is well rated by customers (Reviews+>95%)
• Participate in the development and optimisation of customer service tools
• Provide continuous improvement ideas to increase customer satisfaction (NPS >70)
• Provide technical advice to customers on outdoor equipment would be a plus!

Do you like good equipment? Are you fluent in Dutch? Are you rigorous, committed, efficient and caring? Do you like to be of service? Are you thinking of getting a Mont Blanc tattoo on your shoulder? Join us!

• You have a sense of customer service
• You are rigorous and demanding
• You speak fluent Dutch and have a good knowledge of French
• You have a good spelling and a very good elocution
• You have a good sense of detail
• You are enthusiastic, optimistic, friendly and energetic

A keen interest in the outdoor environment (brands, products, sports, etc.) and regular practice will be highly appreciated. We do well what we do with pleasure!