We are looking for a CRM Project Manager, based in Paris 17e.

The position :

Within the International CRM team based in Paris, and reporting to the International Loyalty Manager, the International CRM Project Manager is responsible for leading the creation of CRM assets that will be implemented by local markets, to support the brand's animation calendar.

What you’ll do:

According to the brand's strategic objectives, in line with the brand's image and always aiming to enrich the customer experience, your missions will be to:

• Participate in the creation of cross-channel contact plans
• Lead the creation of CRM assets (newsletters, mailers, MMS) to support the brand's commercial calendar and its key messages in close collaboration with the various brand teams (Communication, Art Direction, Marketing, Digital, Social Networks, Legal, etc.), agencies and regional/local teams.
• Contribute to internal 360° communication tools to support strategies & assets developed
• Lead the implementation of NPS surveys or ad hoc surveys and monitor results
• Collect and analyze local best practices and derive action plans
• Participate in various ad hoc projects to support the markets in their CRM actions

The project manager will work closely with the entire Customer Experience team: Digital, Social Networks, Retail, Trade... in order to constantly guarantee an optimal customer experience.

Description du profil :

You are :

• A business school graduate
• You are customer experience oriented, creative and have the ability to make proposals

You have :

• At least 2 to 3 years experience in an agency or advertiser in the management of content creation and/or customer and loyalty programmes.
• Knowledge of the cosmetics sector is a plus
• Bilingual French/English
• Excellent project management and organisational skills
• Good innovation skills

We have :

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands 

• Unique products and innovative services  

• A commitment to Social & Environmental Responsibility embedded in our raison d’être  

• A caring and inclusive corporate culture  

• Development and training opportunities 

• Attractive compensation and benefits  

• A flexible work environment, with up to 2 days of remote working per week