Gorgias

Gorgias

Strategic Partner Manager (UK, France, Germany)

  • CDI 
  • Télétravail total possible

La tribu

Gorgias

Gorgias

    Le poste

    Strategic Partner Manager (UK, France, Germany)

    • CDI 
    • Télétravail total possible

    About

    Gorgias helps Ecommerce companies deliver excellent customer service at scale. Their product creates a unified profile of customers by combining emails, live-chat, and social-media messages with Ecommerce data such as purchase and delivery info.

    Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️

    They have been around since 2015, and they are currently serving over 5000+ eCommerce businesses, including Steve Madden, Timbuk2, and Fjällräven. Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you

    Job description

    Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

    Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

    We've been around since 2015, and we're serving over 7000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

    Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

    The Business Development and Partnerships team is hiring a Strategic Partner Manager in Europe (London, Paris, or Germany)

    This is your chance to join a winning team driving half of the revenue of a growing Tech Startup. Gorgias is growing very fast in Europe: UK is now our second market after the US (and our #1 market in Europe) and France our 5th market (first market after English-speaking markets and #2 market in Europe).

     

    Partnerships at Gorgias

    100 Tier 1 Partners, 600 Tier 2 Partners

    Attending 200+ events per yearAverage contract value: $3k+

    Close rate: 60%

    Sales cycle: 20 days to close

    Growth: 10%+ MoM for the last 18 month

    Our Partners:

    Development agencies: We Make Website, Swanky, ESC, Propeller, UWP, etc...

    Customer care agencies: LTVPlus, OnePilot, etc.

    Tech partners: Klaviyo, Nosto, Yotpo, LoyaltyLion, etc.

    What You'll Do

  • Drive Annual Recurring Revenue (ARR) through industry partners and events in Europe;
  • Be the face of the company at various European events, meetups, and trade shows;
  • Create and program pre and post-event marketing campaigns;
  • Work closely with Account Managers to help them close deals;
  • Manage Tier 1 agency partner relationships;
  • Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process;
  • Constantly optimize the sales pipeline by leveraging data analysis at each step of the process;
  • Become a thought leader on the topic of ecommerce in the Shopify and Magento ecosystem.
  • Who You Are

  • You have a Biz Dev profile;
  • You want to step up to the challenge of hustling to scale our agency and events channel;
  • You have a strong ability to influence. People trust you for your matter expertise;
  • Previous experience in ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS;
  • Comfortable in an international environment, can be traveling 25% of the time;
  • You want to join a startup in its most exciting moment: fast growth;
  • Passion for learning! You know that you don't know much, and you want to improve every day;
  • You are fluent in both German and English.
  • Perks & Benefits

  • 💰 Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market);
  • 🏖 4 weeks of vacation;
  • 🍼 Paid parental leave;
  • 💻 Latest MacBook Pro or equivalent;
  • 🍴 Sponsored lunch delivery;
  • 💆 Get up to $700 to set up your workstation at home (working from home should feel breezy);
  • 📚 Get up to $2000 of learning material (includes books, courses, training sessions, etc.);
  • 😍 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)
  • Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • We went from 0 to 7000 merchants using our platform every day from 2016 to 2021

    • We have a 4.8 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Gorgias ensures equal employment opportunity without discrimination or

    harassment based on race, color, religion, sex (including pregnancy,

    childbirth or related medical conditions), sexual orientation, gender

    identity or expression, age, disability, national origin, marital or

    domestic/civil partnership status, genetic information, citizenship status,

    veteran status, or any other characteristic protected by law.

    Meet the team

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    Questions and answers about the offer
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