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Gorgias
Gorgias

Enterprise Partner Manager (Paris, London)

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

Gorgias
Gorgias

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Descriptif du poste

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Business Development and Partnerships team, is hiring a Strategic Magento Partner Manager in either Paris or London.

This is your chance to join a winning team driving half of the revenue of a growing Tech Startup.

 

Partnerships at Gorgias

- 30 Tier 1 Partners, 300 Tier 2 Partners

- Attending 100+ events per year

- Average contract value: $3k+

- Close rate: 60%

- Sales cycle: 20 days to close

- Growth: 10%+ MoM for the last 18 month

  

Our Partners:

Shopify, BVA, Ehouse, DIFF, WeMakeWebsites, Klaviyo, Recharge Payments...

What You'll Do

  • Drive Annual Recurring Revenue (ARR) through industry partners and events
  • Be the face of the company at various events, meetups, and trade shows
  • Create and program pre and post event marketing campaigns
  • Work Closely with Account Managers to help them close deals
  • Manage Tier 1 agency and app partner relationships
  • Develop our partner program, processes and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
  • Constantly optimize the sales pipeline, by leveraging data analysis at each step of the process
  • Become a thought leader on the topic of ecommerce in the Magento ecosystem

    • Who You Are

  • You have a Biz Dev profile
  • You have experience working with Magento merchants and agencies
  • You want to step up to a challenge of hustling to scale our agency and events channel
  • You have a strong ability to influence. People trust you for your matter expertise
  • Previous experience in ecommerce or at a SAAS company desired. Can demonstrate a holistic understanding of marketing and sales strategies in ecommerce or SAAS
  • Comfortable in an international environment, can be traveling 25% of the time
  • You want to join a startup in its most exciting moment: fast growth
  • Passion for learning! You know that you don't know much, and you want to improve every day

    • Perks and Benefits

  • 🏖️ 5-week vacation
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (12 weeks)
  • 💻 Latest MacBook Pro
  • 🍽️ Personal credit card to buy lunches (we use Swile)
  • 🏥 We provide private health insurance (we use Alan)
  • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)
  • 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

    • Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Gorgias ensures equal employment opportunity without discrimination or

    harassment based on race, color, religion, sex (including pregnancy,

    childbirth or related medical conditions), sexual orientation, gender

    identity or expression, age, disability, national origin, marital or

    domestic/civil partnership status, genetic information, citizenship status,

    veteran status, or any other characteristic protected by law.

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