Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 7000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the role

We’re building a world-class Growth Marketing team here at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product and we're running unconventional growth tactics thanks to our proven-track framework and we've designed our in-house growth engine, that's generating millions in revenue ... mostly on auto-pilot.

As Gorgias' Senior Performance Marketing Manager you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g. Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc), display (programmatic), and online video. You will focus on building out new innovative growth experiments, develop Gorgias brand awareness, and build an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.

You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver on direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.

What You’ll Do

What You Need

The Demand Generation Team at Gorgias

7 people, with a heavy penchant for technical growth projects:

Your ToolKit

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• We went from 0 to 7000 merchants using our platform every day from 2016 to 2021

• We have a 4.8 rating on Glassdoor

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

• Other positions: jobs.lever.co/gorgias

Gorgias ensures equal employment opportunity without discrimination or

harassment based on race, color, religion, sex (including pregnancy,

childbirth or related medical conditions), sexual orientation, gender

identity or expression, age, disability, national origin, marital or

domestic/civil partnership status, genetic information, citizenship status,

veteran status, or any other characteristic protected by law.