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Gorgias
Gorgias

Growth Engineer - Data Enrichment

CDI
Paris
Salaire : Non spécifié
Télétravail non autorisé

Gorgias
Gorgias

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Descriptif du poste

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

The Growth Operations team

The Growth Operations team is at the root of the entire Growth structure: Marketing, Sales, Business Development and Success.

Our role is to make sure that data flows correctly and in a timely manner across all of these teams, to maintain and improve an efficient marketing stack. This in turn enables automation and thorough data analysis.

The Growth Ops team is also in charge of improving core processes that maximize each team's efficiency: building and maintaining an accurate lead qualification model, identifying the best rerouting method of lead acquisition between Marketing, BizDev, and SDRs.

What You'll Do

  • Work on our in-house automation tools & models, improve them and ensure their scalability
  • Implement growth hacks (scrapers, automated data flows) and measure their impact on our ARR
  • Take our Growth teams to the next level - complement our growth stack's data flows with efficient scripts and other growth experiments that can potentially add $10K+ of ARR to our pipeline
  • Overseeing end-to-end Growth Experiments design, build, QA, and release
  • Migrate, fix and rebuild deprecated automation and APIs (example: help migrate a function from AWS or Zapier over to GCP, re-build a data enrichment function with new tools when an API becomes deprecated, etc.)

    • Who You Are

  • 1+ years of experience as a developer/ software engineer
  • 1+ years of Python experience
  • Experience working with AWS (lambda) and/or GCP (functions)
  • Experience working with APIs, integrate third-party tools data, chaining different APIs together
  • Experience with data Enrichment
  • You believe in building scripts, scrapers, leveraging the latest technology to create the best possible customer experience at all stages of the funnel
  • You want to apply your engineering talent to business-oriented challenges (acquisition, sales process, success)
  • Moving fast and hacking, which translates to Trying, Failing, Testing, and Debugging the living shit out of our experiments while, most importantly, shipping fast!
  • Strong analytical bent
  • Entrepreneurial & team player with enthusiasm for early-stage startups

    • Nice to Have

  • Experience with scrapping: Beautiful Soup, Selenium, Headless Chrome, XPath
  • Experience in data analysis (running split tests, developing metrics, optimize data collection)
  • Experience with Javascript
  • Experience with data science, machine learning
  • System queuing, monitoring and logging error, alert
  • Experience working with the tools we use and their APIs: HubSpot, Hull, Google Tag Manager, Clearbit, and any other marketing enrichment databases
  • You have previous experience in e-commerce or at a SaaS company and can demonstrate a holistic understanding of marketing and sales strategies in e-com or SaaS

    • Perks & Benefits

  • 💰Competitive salary (60th percentile of the market) and equity packages (65th percentile of the market)
  • 🏖 5 weeks of vacation
  • 🍼Paid parental leave
  • 💻Latest MacBook Pro or equivalent
  • 🩺Complimentary private health insurance (we use Alan)
  • 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
  • 🍴Personal credit card to buy lunches during the week (we use Swile)
  • 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
  • 😍 Every quarter, we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

    • Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

    • Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Gorgias ensures equal employment opportunity without discrimination or

    harassment based on race, color, religion, sex (including pregnancy,

    childbirth or related medical conditions), sexual orientation, gender

    identity or expression, age, disability, national origin, marital or

    domestic/civil partnership status, genetic information, citizenship status,

    veteran status, or any other characteristic protected by law.

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