Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Revenue Ops Team

The RevOps team is the backbone of Gorgias’s GTM team, ensuring the seamless alignment of sales, marketing, partnerships, and customer success teams. With a focus on optimizing the customer journey, our mission is to drive cohesive, data-driven strategies across all go-to-market (GTM) activities. As Gorgias continues to innovate and introduce new product lines, the RevOps team is pivotal in setting every GTM team up for success, directly contributing to our common revenue goals.

About the Role

As the Director of Revenue Operations, you will lead our RevOps team to drive strategic initiatives, foster cross-functional collaboration, and enhance organizational efficiency. Reporting directly to the Chief Revenue Officer, you will play a pivotal role in navigating our transition to an AI-powered customer experience platform. Your focus will be on leading change management, driving data-driven decision-making, and fostering a culture of excellence and collaboration across the organization.

What You’ll Do

• Develop and execute a comprehensive revenue operations strategy aligned with company goals, focusing on optimizing the customer journey and achieving revenue targets.

• Establish and track key performance metrics and benchmarks to measure the effectiveness of GTM teams and identify areas for continuous improvement.

• Create and execute a quarterly RevOps roadmap, addressing quantitative and qualitative challenges while communicating progress and outcomes to stakeholders.

• Lead and mentor the RevOps team, including analysts and managers, fostering a culture of collaboration, innovation, and professional development.

• Collaborate with cross-functional teams, including sales, marketing, partnerships, customer success, and finance, to ensure alignment and efficiency in achieving go-to-market objectives.

• Uphold high data quality standards across the organization, ensuring data relevance, accuracy, and reliability to support strategic decision-making.

• Drive the adoption and optimization of core GTM systems such as HubSpot, Gong, Vitally, and Salesforce, ensuring each team has the necessary tools for success.

• Lead cross-functional projects and initiatives, facilitating collaboration and achieving shared objectives across teams.

• Evaluate new product launches and initiatives, driving rapid iteration and improvement based on identified gaps and opportunities.

• Foster a culture of excellence, collaboration, and continuous learning within the RevOps team and across the organization.

Who You Are

• Extensive experience in Revenue Operations, Sales Operations, or related roles within a B2B environment, with 3+ years in a leadership capacity.

• Experience in a B2B SaaS company and E-Commerce is strongly preferred.

• Proven track record of success in optimizing revenue operations, driving revenue growth, and fostering a data-driven culture.

• Strong proficiency in GTM systems such as HubSpot, Gong, Vitally, Salesforce, etc., with experience in implementing and optimizing these tools.

• Excellent analytical skills with the ability to leverage data insights to inform decision-making and drive continuous improvement.

• Demonstrated experience in leading cross-functional projects and initiatives, showcasing your ability to facilitate collaboration and achieve shared objectives.

• Exceptional communication skills, both written and verbal, with the ability to articulate complex concepts and strategies clearly to a diverse range of stakeholders.

Perks and Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Daily lunch stipend - $300 USD/month

• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2,000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022 when we were a total of 200 people!)

Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Compensation Range: $210K - $230K