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Customer Success Manager

CDI
Paris
Salaire : Non spécifié
Début : 31 mai 2021
Télétravail fréquent
Expérience : > 3 ans
Éducation : Bac +5 / Master

Gatling
Gatling

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Le poste

Descriptif du poste

Gatling has now hundreds of customers and doubles its revenues each year. We are at a turning point in our history: we are about to launch a SaaS model of our Enterprise offers that will attract way more customers within a short period of time.

We are looking for a Customer Success Manager whose primary mission will be to grow and nurture a portfolio of customers, thus maximizing our renewals and avoiding churn.

To succeed in this role, you must be convinced that our customers are at the heart of our success! Understanding their goals and being a primary resource to solve their challenges is key to this position.

Your role in our growing Sales Department:

  • Team Openers (SDRs + Business Developers): Generating exceptional new meetings and opportunities for the Account Executives.
  • Team Closers (Pre-Sales + Account Executives): Demoing Gatling, negotiating and signing deals in record time.
  • Team Keepers (Customer Success Managers): Ensuring 300% customer satisfaction, renewals and upsells.

Reporting to Gatling’s Head of Sales, your missions include:

  • Onboarding new customers to make sure they are set for success and maximum user adoption.
  • Having regular check ins with your customers and acting as the point of contact to discuss Gatling’s deployment, usage, and expansion plans (renewals and upsell).
  • Gathering customer feedback to help shape the product roadmap.
  • Creating action plans to quickly address any customer concerns or complaints, involving the right people at Gatling.
  • Ensuring Tier 1 support and escalating support request to the Tech team.
  • Maintaining accurate status view of customer accounts in Salesforce, accounting for risks and opportunities during the customer lifecycle.

What’s in it for you?

  • We are open to flexible and remote work. We will provide you with necessary equipment to make sure you can thrive in the best conditions.
  • Collaborate with amazing teammates - we will let you be the judge of that, but we do our best to build a fun and collaborative company.
  • Build up your skills with continuous training on the technology concepts, sales techniques, management and operations, marketing. Tell us about your career path and we will help you get there!
  • Benefit from many other perks: Great insurance plan, 50% off your Pass Navigo, Swile card for lunch and groceries, Referral bonuses, Fun team events and happy hours!

Profil recherché

Your Background:

  • Master’s degree in Business, Computer Science or Engineering
  • At least 3 years of experience in customer success, customer care or consulting.
  • Basic Knowledge of:
    • Load testing concepts and use cases
    • Continuous Integration and Continuous Development concepts
    • Prior exposure to Gatling a huge plus
  • Ability to explain complex technology in simple words and convey the business benefits of Gatling’s offers.
  • Knowledge of Salesforce is a plus.
  • Bilingual or Native English speaker. Any additional language is a plus as we have users in over 130 different countries!
  • Must be located and authorized to work in France.

Soft Skills:

  • Customer-centric, ensuring customer satisfaction and happiness makes your day!
  • Innovative, Caring, Team-Player.
  • Charismatic, you have excellent listening and communication skills including storytelling, the ability to create rapport and build trust.

If this sounds like you, we cannot wait to receive your application!


Déroulement des entretiens

  • Introduction Call with one of our Account Executives
  • Use Case Assignment
  • Interview with the Head of Sales
  • A friendly chat with Gatling’s CEO

Welcome to the Team!

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