IT Support Specialist (m/f/d)

We are Flink ! Votre nouveau supermarché en ligne qui va révolutionner la manière dont vous faites vos courses et faciliter votre quotidien ! Avec une large gamme de plus de 2 500 produits, nous vous livrons chez vous en 10 minutes. Retrouvez un assortiment complet avec tous les produits phares mais également des produits uniques issus de producteurs locaux et des toutes dernières tendances food. Nos magasins sont situés à des endroits stratégiques dans les principales villes de France et nous privilégions un modèle durable en livrant à vélo électrique et en proposant des contrats permanents à nos livreurs.

Soutenu par de puissants investisseurs, nous sommes en pleine croissance et détenons des objectifs très ambitieux pour 2022. C’est pourquoi nous sommes en quête de talents pour rejoindre nos équipes et relever ce challenge.

• Be a part of the IT team providing 1st and 2nd line support for all users across Flink from our HQ team to our Hubs across 60 cities 
• Handle all the onboarding and offboarding, this will include preparing access to all platforms and preparation of devices (both Windows and Apple) across all employees and all Flink locations
• Manage our hardware inventory, tracking of devices, and spend across multiple sources
• Monitor all incoming incidents and requests (Jira Service Management) and excel first response and resolution time. 
• Ensure that the right users have access to the right platforms
• Support and monitor the performance of our network infrastructure
• Support, where needed, the setting up of IT equipment within our hubs

• 20% discount on all your Flink orders, be the first to test our latest products! 
• An ultra-fast learning curve and real prospects for development
• Evolve on very high impact missions, within dynamic and caring teams
• The opportunity to complete your network quickly by meeting your collaborators during informal events
• Coverage of the transport ticket and the Alan mutual insurance up to 50%
• New premises in the heart of Paris, a stone's throw from Bonne Nouvelle station

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

• Bachelor's Degree in Science, Computer Science, Computer Engineering, or similar
• 1+ years working in IT support, ideally being responsible for 1st and 2nd line support to internal users
• Experience supporting users located across multiple offices and locations
• Have supported users across both Mac and Windows, understanding the key issues that are faced across both