FR - Sales agent in Mexico - French-speaking mandatory

Evaneos description

Better Trips for travelers. Better Trips for the world. Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting mass tourism and impersonal experiences at the expense of local communities and the environment. Instead, we offer tailor-made trips, lovingly crafted by those passionate about sharing and protecting the destinations they call home. Thanks to our network of more than 1000 local partners in more than 160 destinations, we’ve helped more than 500,000 travelers plan extraordinary trips worldwide.

Evaneos Recruitment Services

Evaneos set up Evaneos Recruitment Services to help local partner agencies recruit new Staff. It concerns all types of contracts (internship, CDD - Fixed-term contract - or CDI - Permanent contract) and all types of people (whether they are based in France, abroad, in your country…).

The local agency you will work with in Mexico (Rutopia)

Rutopia is a local Spanish- English-French-speaking travel agency, established in Mexico in 2012. We are specialized in tailor-made trips and tours in Mexico. Our trips are designed around the theme of culture, nature, and meeting the local people under the principles of sustainable tourism. We are a certified B company and our main mission is to regenerate culture and nature through conscious travel that generates a positive impact in the rural communities we integrate into our value chain. We are a young and very disciplined company. We combine technological tools that increase the efficiency of our work and we highly value the human talent that accompanies us in the great mission we have undertaken.

You will be in charge of direct sales with Evaneos customers. You will be the person who receives inquiries through the Evaneos platform and the main contact for travelers. As the contract will be with the local agency, the job could contain any or more of the following duties :

• Understand travelers’ expectations
• Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
• Match travelers’ requirements with transportation, accommodations, insurance, tours, and activities.
• Advises clients regarding destinations, cultures, customs, weather, and activities
• Responsible for billing the travelers
• Handles travel issues, conflicts, complaints, cancellations, and refunds
• Builds and maintains relationships with travel and tour operators
• Customized design of authentic trips that generate a positive impact on the local communities we work with.
• Generate personal sales strategy reports with monthly goals to increase our conversion rate with Evaneos
• Actively participate in Evaneos and our agency training

Additional information

Duration & contract type: Long-term, CDI (minimum 2 years)
Precise location: Mexico City or Playa del Carmen, MEXICO
Availability: ASAP
Salary: 750 USD per month (the minimum wage in Mexico is 173 pesos per day which is the equivalent of 182 USD per month). Please bear in mind there won’t be any contractual relationship between Evaneos and you.
Other advantages: commissions on sales (10%)
Working time per day and week: 40 hours per week
VISA provided

Language(s) required: good level of Spanish (at least B2 level) and fluent French (C2 level)
Skills: Previous experience in tourism required + experience in sales of trips and interest in sustainable tourism
Qualities: Proactive, analytical, and verbal skills to design tailor-made trips, easy-to-use productivity apps, team player, likes to travel, and systematize information about what has been learned on each trip
Others: better if you are already in Mexico

1. Application with CV and motivation letter
2. Video interview through Willo platform
3. HR interview with Evaneos Recruitment Services if needed
4. Call with the concerned local agency manager