API, GDS & Franchisee Support Expert
Europcar Mobility Group

Europcar Mobility Group

API, GDS & Franchisee Support Expert

  • CDI 
  • Paris

L'entreprise

Europcar Mobility Group

Europcar Mobility Group

  • Mobilité
  • > 2000 salariés

Le poste

API, GDS & Franchisee Support Expert

  • CDI 
  • Paris

Cette offre a été pourvue !

Who are they?

Europcar Mobility Group est l’un des principaux acteurs du secteur de la mobilité et est une société cotée sur Euronext Paris.

Elle a pour mission d’être la « mobility service company » préférée des clients, en offrant des solutions alternatives attractives à la possession de véhicules, avec une large palette de services de mobilité : location de véhicules, services chauffeur, auto-partage (carsharing), scooter-partage.

La satisfaction des clients est au cœur de la mission du groupe et de l’ensemble de ses collaborateurs et cet engagement vient nourrir le développement permanent de nouveaux services.

Europcar Mobility Group opère à travers différentes marques pour répondre aux besoins spécifiques de chaque client ; ses 4 marques majeures étant :

  • Europcar® - le leader Européen de la location de véhicules,
  • Goldcar® - la plus importante société de location de véhicules low-cost en Europe,
  • InterRent® – marque « mid tier » à destination des clients loisirs
  • Ubeeqo® – leader européen du car-sharing (BtoB, BtoC).

Europcar Mobility Group propose ses différentes solutions et services de mobilité dans le monde à travers un vaste réseau dans 140 pays (incluant 20 filiales en propre en Europe et 2 en Australie et Nouvelle Zélande, des franchisés et des partenaires).

Plus d’informations sur: www.europcar-mobility-group.com

Europcar Mobility Group
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Job description

Reporting to GDS & Solutions team leader

Main objectives

  • Manage & Support Franchisees and Partners implementing GDS, API or other data feeds
  • Manage the stability and quality of our platforms & systems
  • Provide expert support to Travel Agents/Partners, Product Squads and subsidiaries
  • Ensure the quality of data loaded into all GDSs and digital platforms to protect revenue and assist SSC in its mission

MAJOR AREAS OF ACCOUNTABILITY

Manage & Support Franchisees and Partners implementing GDS, API or other data feeds

  • Project management of projects with Franchisees to change or improve their data feeds
  • Support API implementations with new & existing partners in coordination with the sales account manager. 
  • Provide support to travel agencies, partners and Europcar Mobility Group subsidiaries and ensure our brands are correctly shown by Airlines, operator tours, TMCs and through the API.
  • Communicate, give advice and support to Partners and Franchisees in functional and operational subjects

Manage the stability and quality of our platforms & systems 

  • Manage incidents transmitted by our partners, Franchisees and subsidiaries, making an expert analysis to help find the right solutions.
  • Ensure coordination with different Product & Tech teams and Partners to make sure booking solutions are available and fully operational.
  • Support testing evolutions on all platforms using GDS or the API. Provide quality testing for any new developments impacting GDS & API and online booking tools.

Provide expert support to Travel Agents/Partners, subsidiaries and Product squads

  • Produce and promote GDS, partners & Franchisees briefing and training material 
  • Communicate with GDS, partners & Franchisee around  incidents and their resolution
  • Share your knowledge and expertise to support any evolutions impacting GDS/APIs

Ensure the quality of data loaded into all GDSs and digital platforms to protect revenue and assist SSC data centre in its mission

  • Make sure Greenway and Sigger (our internal booking & rental softwares) and the GDS have the same data and ensure that international procedures and internal rules are respected.
  • Ensure the quality of data loaded in all GDSs, and assist SSCin these tasks.
  • Supporting the country with standardisation of location codes to ensure the quality and needs of each GDS.
  • Manage bookings coming from GDS and any channels linked to GDS so that all bookings are performed correctly.

INTERNAL  AND EXTERNAL RELATIONSHIPS

  • Internal: Franchisees, EmobG subsidiaries, GDS Helpdesks, Customer care teams, stations, Fleet team, Partnerships Team, Commercial Teams, Product & Tech teams, Shared Services Center, Management Information.
  • External: Partners, GDS (Amadeus, Sabre et Travelport), Travel agencies, Tour Operators/Brokers.

Preferred experience

PERSONAL PROFILE OF POSITION HOLDER

Previous experience 

  • At least 2 year experience in the travel sector, in particular in the booking area (car rental knowledge is a plus)
  • Client management experience
  • Experience within an International environment
  • Experience with our internal systems is a plus (e.g. Greenway & Sigger)

Education level / certificates

  • Bachelor degree (or equivalent)

Languages

  • English fluent (working language)
  • French is a plus, Spanish is useful

Computer skills and software used

  • Good knowledge of all universal softwares
  • Full knowledge of GDS
  • Familiar with APIs
  • Pack Office and Google suite
  • Greenway Marketing & Sales and Reservation area and Sigger knowledge (is a plus)
  • Ticketing software (ServiceNow and Jira)

Personal characteristics

  • Ability to work effectively with technical teams
  • Customer centric
  • Organisation skills, rigour and attention to details
  • Excellent interpersonal skills
  • Team spirit and open mindedness

MAJOR AREAS OF COMPETENCY NECESSARY FOR SUCCESS

  • At ease with GDS platforms & API solutions and technology
  • Good knowledge of how the travel sector functions
  • Adaptable and able to manage several topics at once
Europcar Mobility Group

Europcar Mobility Group

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