Doctolib is recruiting a new Technical Services Performance Associate to join the Global Technical Services Performance team.
Doctolib’s Global Customer Care department is split into local Customer Support teams, local Technical Services teams, and global Customer Care Performance teams.
Performance teams’ main mission is to identify key improvements on Productivity and Quality to guarantee the excellence of service provided to our users.
Within Performance teams, the Global Technical Services Performance team focuses on structuring and scaling the Technical Services teams (+70 people) in a context of fast
-paced expansion, with the objective of offering the best in class customer service in Europe.
As a Technical Services Performance Associate, you will work closely with the Executive team, our Customer Care Managers, and other teams among Sales and Tech & Product departments. You will have a global scope, with teams based in France (Levallois & Nantes), Germany (Berlin) and Italy (Milan).
Founded in 2013, Doctolib is the e
-health leader in Europe. Doctolib improves the daily lives of more than 300,000 healthcare personnel thanks to innovative medical software. Doctolib also makes access to healthcare fast and equal: more than 60 million Europeans book their appointments and manage their health via Doctolib, in a secure way. In over 30 cities of France, Germany and Italy, more than 2,800 Doctolibers are dedicated to having a positive impact on the healthcare industry.
At the heart of the transformation of Technical Services, you will provide support and work on projects dedicated to one of the following Technical Services teams:
This critical role offers a mix of analysis and project management missions, with a stronger focus on analytics:
Project management
Analysis and support for Technical Services teams
At the heart of Doctolib’s economic model, the main KPIs that you will help us define and for which you will deliver results are:
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