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Solution Engineer (x/f/m)

CDI
Berlin
Salaire : Non spécifié
Télétravail non autorisé

Doctolib
Doctolib

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Le poste

Descriptif du poste

This position is open to remote applications. 

The Technical Services team is at the heart of Doctolib’s ecosystem: our mission is to improve the user experience, optimizing the link between customers and the Engineering teams.Therefore, we are looking for a Solution Engineer (x/f/m) to join the Technical Services team in Germany. 

Your missions 

  1. Conduct in
    -depth investigations and analyses of product and infrastructure issues
  2. Take ownership of client issues and work to get them resolved in a timely manner while representing the client’s best interests
  3. Provide product and technical expertise to clients and internal teams
  4. Communicate problems and solutions in a clear and concise manner to different audiences
  5. Qualify and escalate issues to development teams with great detail and accuracy
  6. Provide support for the installation of Doctolib products and the deployment of connection tools to third
    -party software
  7. Work closely with other teams in the company to get issues resolved and to relay customer feedback

Your profile

To be successful in this position, you must have technical affinity and good communication skills. It should be easy for you to put technical problems into non
-technical words. We’re looking for solution makers to help our users get the best out of Doctolib! 

Your skills

  • Fluent in German and English
  • Ability to interpret code in JavaScript, Ruby, and other programming languages
  • Relational database querying (SQL)
  • Big plus if you have experience in Windows administration and software development
  • Excellent self
    -learning skills
  • Excellent communication skills with both technical and non
    -technical audiences (e.g. explaining a technical issue to a non
    -technical audience)
  • Experience in SLA
    -driven tech support
  • Ability to independently figure out how a feature/product works

 More about the position

  • Hybrid working mode in Berlin or full remote in another city in Germany
  • Full time
  • Location: Germany
  • Start Date : ASAP

 What we offer

  • Perks and benefits include a corporate iPhone, subsidized Urban Sports Club membership, lunch vouchers,  a public transport ticket,  and more.
  • Company pension scheme
  • 28 days of leave + 1 additional day for each year of service (up to. 30 days)
  • A detailed and structured onboarding as part of our Doctolib Academy
  • Comprehensive learning opportunities such as our Doctolib e
    -learning program, Learning Days and other trainings (e.g. soft skills training, product training and more)
  • Team
    -events and an annual
    company
    -offsite

About the remote policy at DoctolibAs of October 2021, we provide 3 working modes: 

  • Remote: you work remotely and meet your team at the office once a month.
  • Hybrid: you work remotely 2 to 3 days per week and from the office on the other days.
  • Office
    -based:
    you work from the office.

At Doctolib, we believe in improving access to healthcare for everyone
- regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improves healthcare for all. You are welcome to apply to Doctolib or refer someone you know, regardless of your and their gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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