What will be your missions?
As part of a global review of our billing processes, Operations Strategy team is rethinking our tools and processes in order to improve our scalability. Reporting to the Operations Strategy Manager, you will:
1/ Define roadmap with Product & Tech teams to scale our billing processes
Draw a 360 overview of our billing processes
Meet all relevant teams to identify current processes and pain points
Conduct robust analysis to estimate bottlenecks and cost of each process
2/ Deliver our roadmap in a project-oriented manner
Identify and build processes and tools
Follow up closely with teams managers on all processes and tools implementations
Support teams upskill plan (ex : create and lead trainings on scripts or tools)
Coordinate with all teams (globally, and across all departments) to implement projects
3/ Contribute to global transformation of Doctolib Billing:
Conduct analysis and recommendations of potential transformations of tools, process and teams organisations
In coordination with Data team, ensure quality and integrity of billing data
Prepare our internal organisation for new products
Propose and validate with Executive team a long-term billing strategy for Doctolib
Who are you?
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