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Operations Strategy Analyst - Billing

CDI
Levallois-Perret
Salaire : Non spécifié
Télétravail non autorisé
Éducation : Bac +5 / Master

Doctolib
Doctolib

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Le poste

Descriptif du poste

What will be your missions?

As part of a global review of our billing processes, Operations Strategy team is rethinking our tools and processes in order to improve our scalability. Reporting to the Operations Strategy Manager, you will:

1/ Define roadmap with Product & Tech teams to scale our billing processes

  • Draw a 360 overview of our billing processes

  • Meet all relevant teams to identify current processes and pain points

  • Conduct robust analysis to estimate bottlenecks and cost of each process

2/ Deliver our roadmap in a project-oriented manner

  • Identify and build processes and tools

  • Follow up closely with teams managers on all processes and tools implementations

  • Support teams upskill plan (ex : create and lead trainings on scripts or tools)

  • Coordinate with all teams (globally, and across all departments) to implement projects

3/ Contribute to global transformation of Doctolib Billing: 

  • Conduct analysis and recommendations of potential transformations of tools, process and teams organisations 

  • In coordination with Data team, ensure quality and integrity of billing data

  • Prepare our internal organisation for new products

  • Propose and validate with Executive team a long-term billing strategy for Doctolib 


Profil recherché

Who are you?

  • 1 to 3 years of experience working in a consulting firm or on process optimization;
  • You have a Master’s degree from a business school / engineering school;
  • You have strong financial notions;
  • You know how to work in a digital and fast-paced environment;
  • You have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision;
  • You are used to working in an international environment and able to think global / act local;
  • You recognize yourself in our SCALES values (Service, Care, Act, Learn, Enjoy, Structure);
  • You have an entrepreneurial mindset with the ambition to transform the healthcare sector;
  • You are a leader who is able to make bold and meaningful propositions;
  • You are fluent in French and  English. Fluent in German is a plus;
  • Experience with Salesforce or Zuora is a strong plus;
  • An understanding of the billing industry and a good vision of the future of healthcare is a strong plus.

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