Head of Technical Services
- > 5 ans
- Health, Mobile Apps, SaaS / Cloud Services, Software
Head of Technical Services
- > 5 ans
Founded in 2013, Doctolib is the fastest growing e-health service in Europe.
We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients’ experience, and strengthen cooperation with other practitioners.
We help patients to access care easily, with online appointment scheduling, teleconsultations, and receiving their prescriptions online.
Doctolib is running operations in Germany and looking for their new Head of Technical Services. You will directly report to our Global Tech Services Director, manage and grow a strategic team, and work closely with local and global teams to contribute to our growth and to Doctolib’s challenge : scaling.
The Global Tech Services team is at the center of Doctolib’s ecosystem. The team is present in several locations (France, Germany, Italy). More than 90 tech contributors are composing the team which combines Technical, Data and IT teams.The Technical Services teams belong to this Organisation and regroup more than 40 contributors globally. They are working with Customer Services & Tech teams (Software Engineers, Devops, Product Managers…) on a daily basis to transform our Tech assets into a service to our customers. Their missions are:
- Deliver a best in class technical onboarding and support experience to customers;
- Fulfill the gap between tech and customer facing activity;
- Ultimately Boost client satisfaction and product adoption;
Manage and scale an existing team of 10 members
Lead & grow a local team of Solutions Engineers and coach them in their daily work
Inspire & set the vision and quarterly objectives for the team
Design the next generation organization to support the growth
Contribute to the Global strategy and own the German one
Be a permanent member of the Global Tech services leadership groups
Influence the Global Technical Services roadmap and priorities
Build the vision, communicate it, execute the plan and track progress
Recommend actions to improve team efficiency, generate scalability and mitigate identified risks
Partnering with local & Global leaders to anticipate needs, design & optimize processes to match market specifics
Drive local cross team initiatives to transform our operating models and set of tools
Ensure perfect delivery of our services to customers
Providing customers with a best-in-class technical onboarding and support user experience
Ensure smooth running of operations and monitor activity through a set of relevant KPIs
Build trust and work closely with local leaders and tech teams
You could be our next team mate if you:
A background in Solution engineer/Tech onboarding type of role
At least 5 years experience in Management
An experience within a scaling environment, ideally Tech and Saas
Experience in building activity autonomously
A data driven and innovative approach, with strong communication skills
You anticipate operational & security risks
Fluent in German, English
The interview process
Interview with the Talent team
Hiring Manager Interview
Case Study Preparation
Case Study Presentation
Founded in 2013, Doctolib is one of the fastest growing e-health services in Europe.
We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients' experience, and strengthen cooperation with other practitioners. We help patients access healthcare easily, with online appointment scheduling, and teleconsultations.Doctolib is also a group of passionate entrepreneurs who are transforming the healthcare industry.At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission!
Meet the Doctolib team
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