Global Onboarding Manager

Regular (CDI)
- Paris 

The Onboarding Performance Division is looking for a Global Onboarding Performance Manager. 

The Onboarding Performance Division is the global owner of all processes, tools, organization & product topics across the entire onboarding cycle for all products & geographies. The team’s mission is to provide a perfect onboarding experience to healthcare professionals, and to maximize their satisfaction and usage of Doctolib products, at scale.

More specifically, you will focus on two key steps of the onboarding funnel: contracting & product access. As such, you will become Doctolib’s global expert on absolutely critical parts of our sales & operations cycle. You will thus have a direct & measurable impact on revenue generation & key sales & satisfaction metrics (onboarding quality, efficiency…).

To achieve your targets, you will lead structuring projects with a company
-wide impact, leveraging top
-down & bottom
-up analysis and idea generation. You will work closely with our Local Sales Excellence, Satisfaction Excellence & Country Leadership teams in France, Germany and Italy, as well as our Go To Market, Data, and Pricing teams. 

You will also work hand in hand with Product teams (Doctolib, Salesforce, Zuora) to scale our onboarding processes and tools and ensure the best end
-user onboarding experience across products & countries (existing and new).

This global management position is key at a time when Doctolib is scaling up at exceptional speed, developing its product portfolio & expanding its geographic presence. Reporting to the Global Onboarding Performance Director, you will have a chance to develop your project & team management skills, whilst benefiting from substantial exposure to C
-level executives.

Finally, by joining a leading eHealth European scale
-up, you will be actively contributing to the transformation of the healthcare landscape.

Role

As a Global Onboarding Performance Manager performance covering a substantial part of the sales & operations cycle, your primary jobs will be to:

• Lead a global team of Onboarding Performance project managers
• Become the absolute reference on the onboarding cycle at Doctolib
• Build and drive project roadmap to impact our global Onboarding Performance end
  -to
  -end, which includes steps such as:
• Performing KPI
  -driven analysis to identify performance opportunities, working closely with our data analytics team
• Generating key insights from the ground by working closely with sales leaders & local sales excellent teams
• Co
  -designing product, process & tool solutions with our product managers
• Drive project implementation roadmap in our various geographies
• Securing new process/tool adoption though clear change management strategies
• Tracking impact & usage of our initiatives
• Scale our strategy across geographies & products, aligning various key stakeholders & diffusing best practices & guidelines

Ideal profile

• You have worked 2
  -4 years at a top Strategy Consulting firm, AND/OR in a Sales Operations / Performance Manager position at a company recognized for its sales & onboarding processes
• You have a “product mindset”: you are driven by KPIs and know how to prioritize
• You have excellent project & team management skills
• You have a proven ability to “sell” & create alignment among multiple high
  -level stakeholders with different agendas
• Your have solid presentation skills (oral, written & with slides) & have no problems debating with C
  -Suite executives
• You know when to listen carefully to others & when to hold your ground on strict decisions
• You do not hesitate to take matters in your own hand, with a results oriented “get things done” attitude
• You are rigorous & highly structured, with outstanding analytical skills
• You excel in fast
  -paced environments, where prioritization & velocity are key
• You are ambitious and want to have a positive, concrete impact on society
• Experience / exposure to sales AND/OR product teams is a strong plus
• Experience with Salesforce is a strong plus
• Fluent in English. Fluency in French, German or Italian is a plus

Who we are

Founded in 2013, Doctolib is one of the fastest growing and leading e
-health services players in Europe, with a footprint in France, Germany & Italy.

For healthcare professionals

We provide healthcare professionals with a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, attract new patients, and collaborate with other practitioners.

For patients

We provide patients with a more transparent access to healthcare and a full suite of online services to manage their health: from finding nearby healthcare professionals, to booking/managing appointments 24/7 online, having remote medical consultations via video and receiving a digital prescription in their online account.

Key figures

• We partner with 135,000 healthcare professionals and 3,500 healthcare facilities including some of the largest hospitals in France and Germany;
• We have 60+ million patient visits on our platform every month in France and Germany combined;
• We plan to hire 2,000 Doctolibers in the coming years to transform the healthcare sector.

What we offer: 

• Join our mission to improve access to healthcare across the world and have a positive impact on thousands of people’s lives every day
• At Doctolib you get the chance to play a decisive role in shaping a fast
  -growing company  and to take responsibility from day one
• The constant development of Doctolib employees is our top priority: Therefore, you can take part in our e
  -learning programs, learning days and other education opportunities
• To make sure that you have a perfect start: You will receive a detailed, structured and individual onboarding 
• Become part of our Doctolib community and let’s celebrate our successes together at team events, company parties and our annual company off
  -site
• Social engagement is an integral part of our culture: As a Doctolib employee you can take 4 extra (paid!) days/year off for volunteer work in the healthcare sector
• As we are working in an environment with a diverse workforce, we offer free German courses for our international employees
• Other perks and benefits such as a mobility package, iPhone for private use, reduced memberships for the Urban Sports Club and much more

SCALES: Our 6 pillars 

• SERVE: Provide exceptional service to healthcare professionals & patients
• CARE: Take care of our team
• ACT: Be action
  -oriented and bold
• LEARN: Be humble and learn 3 things every day
• ENJOY : Enjoy and maintain a high level of energy
• STRUCTURE: Work with methodology & efficiency to scale