As we are growing at a fast pace, we are looking for a Customer Onboarding Specialist for our Parisian office as soon as possible.

Missions

• Simultaneously manage the onboarding process for a portfolio of new customers
• Onboard and help our customers to deploy and implement our solutions
• Understand our customers’ needs to optimize the implementation of our solutions
• Suggest workaround and intelligent solutions to fit with our customers needs
• Train our customers and make them product expert
• Work with the Customer Success Team and provide them all the necessary information for the follow-up
• Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all necessary information for a smooth transition
• Improve the quality and the time of the onboarding process (create and update user guides, FAQs, video tutorials and webinars)
• Help us build the onboarding team and the processes
• Communicate customers feedbacks to our Product team
• Troubleshoot issues reported by customers during the implementation process and provide solutions
• Maintain and track all projects and documentation
• Maintain a high level of customer satisfaction

Your profile

• 2+ year experience in a similar position
• You speak French, English and Spanish
• You have a technical undestanding of web and mobile environments
• You have excellent verbal and written communication skills
• You are problem solver and rigorous
• You have a passion for startups or dynamic environments. Previous experience in a similar working environment is a plus

Why Didomi

• Competitive compensation
• Improve your skill set
• Work with smart colleagues
• Remote working is possible
• Founders are serial entrepreneurs
• Office in Paris’center (Opéra)

• Case Study
• Meeting with the Head of Customer Success and a member of the COS team
• Meeting with the CEO