Diabolocom

Diabolocom

VoIP Engineer - Paris, France

  • Permanent contract 
  • Starting date:  
  • Paris
  • Master's Degree
  • > 6 months

The company

Diabolocom

Diabolocom

  • Software
  • From 50 to 250 employees

The job

VoIP Engineer - Paris, France

  • Permanent contract 
  • Paris

About

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Frankfurt, London, Madrid and Milan and serve clients across five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks. We also run operations for our clients in the US, South America, Africa and Asia by deploying our solutions on Amazon AWS and Google platforms.

Job description

We are looking for a passionate and talented VoIP Engineer to join a multicultural team (including French, Russian and Romanian) and help us tackle ambitious telecom challenges.

You would be part of a growing tech team of 30+ people that builds a cutting-edge international VoIP network on which relies our SaaS customer interaction management solution. This solution allows our 250+ customers connecting from 30+ countries, among which market leaders, to manage the interactions with their customers across all channels with an innovative unified approach (voice, video, email, social networks).

Our global VoIP network aims at providing the best-in-class voice quality and availability, through scalability, redundancy, automation, monitoring and connections with local telecom operators.
We also have our own telecommunications licenses in several countries (incl. France, Germany) and are expanding to match all countries where we have sales offices (western Europe for now + the USA in the coming year).

Integrated within a young, dynamic technical team, you will have the following main missions:

  • Network design and build to increase performance (high availability, low latency) and automation (service delivery, testing…)
  • Design and management of our SIP interconnections with operators across Europe.
  • Voice quality monitoring and troubleshooting
  • Development of internal tools to automate / offer web self-service for most common tasks

Preferred experience

You are:
Passionate about technology and expert in VoIP, you wish to join a fast-paced company and a technical team strongly oriented towards open source projects.
As an innovative person by nature, you are eager to learn new technologies and to take up new challenges.

You master most of the following technologies and methods:

  • VoIP protocols (SIP, RTP, WebRTC)
  • Analysis and investigation (logs, IP frames, pcap traces…)
  • Shell and Python scripting
  • Automation (ansible)
  • Monitoring (collectd, grafana, nagios)

Bonus: knowledge of Oracle Acme Packet SBC, SIP-I, Asterisk, FreeSwitch, Kamailio

Recruitment process

  • Call with the HR
  • Technical call with the Head of VoIP
  • On-site interview with Head of VoIP and CEO

Meet the Diabolocom team

Diabolocom

Diabolocom

VoIP Engineer - Paris, France

  • Permanent contract 
  • Starting date:  
  • Paris
  • Master's Degree
  • > 6 months
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