Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

We have offices in Paris, Berlin, London, Barcelona, Milan and Sao Paulo and serve clients across the five continents.

JOB DESCRIPTION

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Training team to talk about this role.
The Training team is a small fast-paced group at the heart of Diabolocom.
We asked the team to describe us what their day-to-day is really like, and here is a short version of what they said.

“This isn’t a typical Trainer role!”
“Our software solution is rich and reaching proficiency takes time. Each client we train has a unique way of using our solution. We are Diabolocom’s ambassadors and we do our best to bridge the learning gap to our clients. There is no daily routine.”

Our clients: we work with more than 350 clients of all sizes and in different sectors: retail, healthcare, real estate, industry, … We have a lot of clients but each relationship with them is unique!

They trust us: ManoMano, Groupe Seloger, Carrefour, Air Liquide, Solocal, Groupe BPCE (Natixis), Meilleurtaux.com, Younited Credit, …

Your missions:

• Do and maintain flexible and articulated training programs on our software solution
• Deliver training sessions, webinars, workshops etc. on site or remotely for customers around the globe
• Develop user guides and articles written by the support team for the best possible use of our solution
• Prepare training material (presentations, worksheets, videos etc.) before all your training session
• Train our internal teams in the context of onboarding, feedback and sharing of best practices
• Frequent travel to our customers in France or abroad (Ireland, Spain, Germany, Italy, Belgium…)
• Because sharing is caring, we expect you to share your knowledge with your team!
• You’ll have a three-week onboarding to get to know our product, our teams and our culture!

PREFERRED EXPERIENCE

• You enjoy evolving in a technical environment
• You enjoy sharing knowledge and teachingYou have a great sense of empathy
• You enjoy speaking in public
• You are curious, ambitious and autonomous
• You are organized and structured in your work and communication
• Excellent verbal and written communication in French and in English

Big pluses are:

• Experience as a trainer
• Experience in telecom sector
• Command of Italian and/or Spanish and/ or German language

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

• Meeting and working with different clients from different sectors (public services, healthcare, retail…)
• Being an advisor for our clients and for internal teams
• Having a potential impact on the production
• Travelling frequently in France and abroad

Also, here is another list of what you’ll enjoy at Diabolocom:

• You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧
• You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)
• Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!
• Remote friendly: up to 2 days per week
• Lunch vouchers : 9.50€/day on your Swile card
• Team building events : Meribel, Ibiza, Porquerolles… what’s next? 😎
• If you want to have a look at our last teambuilding, then check this out: https://www.youtube.com/watch?v=RuIJ4pLsHas
• Be part of a company at a key moment of its growth, with lots of opportunities 🚀
• You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization!

Does this opportunity appeal to you?Let’s talk!
We are curious people and can’t wait to meet you!

RECRUITMENT PROCESS

• Visio with Jade, our Talent Acquisition Manager
• Quick call in Spanish/ Italian/ German depending on which language you speak
• Visio with Robert, our Head of Training
• On-site interview with Robert (Head of Training) and Constance (Head of Customer Operation