Solution Engineer

Diabolocom offers an omnichannel customer interaction management solution in the cloud for customer service and sales teams.

Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Diabolocom helps 350+ companies in their digital transformation, from its offices in Paris, Berlin, London, Madrid and Milan.

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to manage interactions with their customers and prospects across all channels (voice, email, chat, social networks, sms).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of rich business-oriented user interfaces, we provide APIs and toolkits that allow our customers to build automations and implement advanced workflows around customer interaction. This is what we call Augmented Customer Interaction.

Customer success stories: Carrefour, ManoMano, Groupe Seloger, Meilleurtaux.com, Essilor, Solocal, Younited Credit, Wonderbox, papernest...

We have offices in Paris, Berlin, London, Barcelona, Milan and Sao Paulo and serve clients across the five continents thanks to our private cloud located in datacenters around Europe and built on our own voice and Internet networks

Our HQ is based in the very center of Paris and the team includes people from more than 15 nationalities.

Diabolocom is successful in its market and growing fast, and we are actively looking for new talents to reinforce our teams.

We are looking for differents profiles for this role:

> A Solution Engineer who speaks English, French and Italian (3 languages must be fluent)

> A Solution Engineer who speaks English French and Spanish (3 languages must be fluent)

> A Solution Engineer who speaks English & French (2 languages must be fluent)

First things first: what is this role about?

At Diabolocom we believe that no one is better suited than the Solution Engineer team to talk about this role. We asked our team to describe us what their day-to-day is really like, and here is a short version of what they said. 

"This isn’t a typical Solution Engineer role!"

The Project team is a  fast-paced group at the heart of Diabolocom. Our solution is rich and reaching proficiency takes time. Each client the team talks to has a unique problem to solve that requires comprehension, troubleshooting skills, methodical thinking and good communication skills. There is no daily routine.  

Our clients: we work with more than 350 clients in different sectors: retail, healthcare, real estate, industry, …We have a lot of clients but each relationship with them is unique!

They trust us: ManoMano, Groupe Seloger, Carrefour, Air Liquide, Solocal, Groupe BPCE (Natixis), Meilleurtaux.com, Younited Credit, …  

Your missions:

You are responsible for delivering customer projects and guaranteeing their success. Among the tasks and duties that come with the role are :

Understanding and definition of the project scope and objectives

Collection and analysis of customer requirements

Setup of the solution and support of client ramp up

Guarantee of compliance with commitments (cost, deadline, quality)

Return of experience and advisory to customers on business best practices

Interacting with internal teams: account managers, developers, product managers

Because sharing is caring, we expect you to share your knowledge with your team!

The role can include pre-sales activities if you are interested. 

You’ll have a three-week onboarding to get to know our product, our teams and our culture! 

PREFERRED EXPERIENCE

You show off the following skills: 

Strong customer orientation and sense of service

Excellent interpersonal / communication skills

Excellent organizational skills

Sense of anticipation and initiative

Your background:

You have an engineering school degree and significant experience in project management, ideally with a Cloud software vendor

You have a strong interest for web technologies and appreciate the contact with tech and sales teams, with whom a close collaboration is a key success factor

You ideally demonstrate a knowledge or a strong interest in the business of customer interactions / relationship management

Excellent oral and written communication skills in French and in English   

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

Being in direct contact with customers coming from different sectors

Evolving in an international environment with clients from all over the world and speaking English everyday

Working on a project from A to Z : understanding the clients need, advise our clients, implementing our solution

Also, here is another list of what you’ll enjoy at Diabolocom:

You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵 🇩🇪 🇪🇦 🇮🇹 🇬🇧

You’ll have the choice for your daily equipment (Mac or PC, Android or iPhone, …)

Our offices are based right in the heart of Paris, 100 meters from the Opera Garnier!

Remote friendly: up to 2 days per week Lunch vouchers : 9.50€/day on your Swile card

Team building events : Meribel, Ibiza, Porquerolles… what’s next? 😎

Be part of a company at a key moment of its growth, with lots of opportunities 🚀

You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organization! 

Does this opportunity appeal to you?Let’s talk! We are curious people and can’t wait to meet you! 

RECRUITMENT PROCESS

The recruitment process might slightly change depending on your profile

Visio with Jade, our Talent Acquisition Manager

Use Case

Visio with one of our Senior Solution Engineer

On-site interview with Anthony, Solution Engineer Coordinator, and Constance, our Head of Customer Operations, and the Project team (to meet your future colleagues :) )

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.